Service Advisor

Interested in a Monday – Friday 4 day week rosterAre you a natural at customer serviceGuaranteed weekly base earnings plus healthy commissions and a car on offerFrizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South Brisbane and South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2000 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people. We are currently recruiting for a Service Advisor to join the team at Volvo.What the role entails:Providing the ultimate customer service experience to our clients face to faceBuilding and maintaining positive customer and employee relationshipsMaintaining regular contact with our customers to provide updatesCommunicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promisedHandling customer concerns and complaints with prompt solution based outcomesEagerness to learn and grow, while being humble when mistakes are madeOffering accurate estimates for customers requiring additional work or repairsBeing a champion of objections – There is always a positive outcome!Ongoing training and development. If you have the desire to grow we will get you thereWhat we are looking for: Proven experience as a Service Advisor highly desired, orExperience in Banking, Real Estate or customer facing roles highly desiredExcellent customer service with well-developed verbal and written communication skillsA proactive person who presents professionally – Appearance is everything!Experience in a department where KPIs are usedExperience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essentialAbility to sell additional work as required – Overcome objectionsA person who enjoys creating memorable customer experiencesSomeone who can work autonomously but thrives when part of a team. Culture is important to usSomeone who loves a challenge and has a strong focus in customer experiencesLove a fast paced, yet fun environment. Its never dull hereBenefits of joining us:Free Titans Tickets for home gamesEmployee Assistance Program (EAP)Work/life balance with a 4 day roster. Keep the weekends for you and get your personal jobs sorted during the weekQuarterly and annual awards and recognition for high achieversTraining Pathway and Growth opportunities providedExclusive Discounted Titans MembershipGrowth and development opportunities are endless with the ability to follow a career path that allows brand and site changesDrive Car optionCompetitive salary with commissionsAll Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.