Service Advisor - Northern Honda

Want a secure, high-performance career with a team that values you? Be the vital link between our customers and workshop and unlock your potential.

Exceptional experiences – for customers & your career

Do you want to be part of a high-performing business that treats you like family?

At Jowett Motor Group, we exist to deliver exceptional experiences - for our customers, our team members and our brand partners.

From buying a car, to building a career, to creating meaningful partnerships, exceptional experiences make life better for everyone. As a progressive, family-owned, award-winning group with multiple BMW and Honda dealerships, we get to make that happen every day.

It takes a team to win, and our team is growing - which is why we need you.

Join us as a Service Advisor and help us achieve excellence - for our clients, our business and brand partners, and your rewarding career.

About the opportunity:

As our highly valued Service Advisor, you will be the essential link between our clients and the Technicians in our workshop at Northern Honda. By supporting clients to make informed decisions about vehicle maintenance and repairs, you will create a premium customer experience and play a crucial role in our dealership’s sustained success.

Our Ideal Candidate: 

• Previous experience in the Automotive Industry is desirable
• Confidence to sell and negotiate
• Committed to providing an excellent customer experience.
• A strong work ethic and attention to detail. 
• Flexibility to assist our customers’ needs
• A current driver’s license 
• Ability to work in a fast-paced environment 
• Excellent communication skills and time management skills 

You’ll make an impact by:

• Ensuring a friendly, professional and efficient customer service by promptly answering enquiries, providing advice and proactively following up with clients.
• Liaising between clients and the workshop to ensure our Technicians have accurate, up-to-date information to complete services and repairs efficiently and to the highest standard.
• Communicating vehicle inspection results to customers, recommending repairs and preparing work orders.
• Maintaining a comprehensive working knowledge of the service department and collaborating with colleagues across the dealership to maintain effective operations and uphold our professional image.
• Taking responsibility for health and safety in the workplace and looking out for the physical and emotional wellbeing of others.

What you’ll bring:

• Outstanding communication with excellent interpersonal skills and the ability to nurture positive, long-term relationships with clients, colleagues and stakeholders.
• A proactive problem solver with a strong attention to detail and a high level of accuracy.
• Well-presented, process-driven and highly organised, with the ability to flex and adapt in a fast-paced environment.

Experience in a similar role within the automotive industry is preferred but not essential. What you do need is a solid work ethic, a positive attitude and a passion for achieving excellence.

Why Jowett Motor Group?

We’re a highly successful business driven by family values - and like a family, we’ll take care of you.

Here’s what you can expect in your career at Jowett Motor Group:

• Teamwork and family values are at our core. You’ll belong to a respectful, authentic and passionate team of people and leaders who champion each other and celebrate our successes.

• We keep improving as we grow, and growing as we improve. You’ll have plenty of opportunities to upskill, gain new knowledge and experiences, and progress your career.

• We’re raising the bar for a sustainable future. As we play our part in the transition to climate-friendly and renewable energy sources, this is your chance to help us make a tangible difference.

You’ll also enjoy a range of other benefits:

• Be rewarded for your contribution with generous remuneration, competitive commission plans, an annual salary review, plus a fully serviced vehicle.
• Accelerate your skills and career with ongoing development and training (both face-to-face and online), a strong focus on internal promotions, and our Future Leaders and Licence to Lead programs.
• We celebrate our success with team recognition events and overseas trips for our highest-performing employees.
• We also celebrate each other with birthday cakes, monthly barbecues and our highly-anticipated group-wide Christmas party.
• Enjoy a better balance with a monthly RDO, Employee Assistance Program, and generous discounts across major retailers through our Pitstop Reward Gateway.

Ready to accelerate your career?

Join Jowett Motor Group and achieve your potential.

For more information about a career at Jowett Motor Group, please check out our website www.jmgpl.com.au/careers

Jowett Motor Group’s continued success is thanks to every person on our team and the different perspectives, experiences and strengths they bring. To take our inclusive business into an even better future, we know we need talented people from diverse backgrounds, genders, ages and cultures, and we strongly encourage people from all walks of life to apply.

We are proud of our people and the service we offer, and we are keen to add the right person to our team. If you believe you embody the attitude and people orientation that we are seeking, then please apply today.

PLEASE NOTE:  All employees must successfully complete a National Police Check prior to commencement.