Service Advisor - Post Delivery

Backed by the latest technology and a state of the art automotive reconditioning facility, Carma makes buying pre-loved cars a seamless, hassle free experience. From our reconditioning standards, through to delivery and customer support, our customers are really at the heart of everything we do.

About the Role;

Use your technical automotive knowledge to support our customer journey at Carma! If you're a Technician, Service Advisor looking to move away from the workshop, or have great technical automotive knowledge - this is the role for you! You’ll be the point of contact for all customers after sale - if they have any car related questions, issues or damages to raise - you’ll be creatively problem solving to ensure every Carma customer has an incredible experience with us!

Responsibilities;

• Answer questions and solve any problems customers might have after their car has been delivered (this might range from how to use Apple Car Play, through to problem solving the sound their brakes are making)
• Creatively problem solve issues that can be solved over the phone or email
• Coordinate with the Workshop or Paint/ Panel team for any damages or issues that need to be repaired
• Liaise with customers’ who want to return their car, supporting with the logistics to get that picked up and organised
• Act as a subject matter expert for the sales and customer service team - no car question should be too big or too small for you!
• Update all the relevant systems and databases with accurate notes and information 

About You;

• Great technical automotive knowledge, ideally you'll have experience as a technician or Service Advisor in the past
• Tech savvy and comfortable working across a few systems at once
• Resourceful - if there’s something you don’t know, you’re good at knowing where to look to find an answer
• Excellent customer service and communication skills
• Strong initiative and problem solving skills - you’re always 2 steps ahead!
• A valid NSW driving license

Working at Carma

• Employee discounts on Carma cars, car parts and NRMA breakdown cover
• Great work life balance - enjoy your time away from the tools with consistent working hours and no weekend work
• Great company culture - we love a social event, from team breakfasts, to end of month drinks or milestone celebrations, we'll celebrate all the wins!

Please note this position is based in our office in Alexandria, Sydney with flexibility to work one day from home per week

At Carma, we are committed to enhancing our amazing culture, and ensure every Carma employee can bring their best self to work! We embrace diversity and inclusion, are committed to safe work practices and make sure that we have support for all people to grow and develop with us. When you apply, please let us know of any reasonable adjustments you may need during the interview process.