Service And Installation Technician

About the role:
Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth!
The role:
We are currently seeking an experienced Security Service and Installation Technician to join our security team in VIC.
Duties will include:
Monitor and maintain performance of equipment, systems and software to ensure optimal performance.
Manage all on site installations as identified in the solution scope ensuring the solution is delivered on time and within budget
Maintain sound knowledge of software and hardware programs and infrastructure to provide relevant support
Manage client Asset fleets in accordance with Service Delivery performance levels
Provide comprehensive and timely reports where required to the client and management
Adhere to Company & client Emergency Management Plan, Incident Response Plan, Business Continuity Plan, Guidelines, Standard Operating Procedures and Assignment Instructions
Outstanding customer service
Self-motivated and reliable
To be successful in this role; you will require:
1+ years’ experience working in a similar role
Demonstrated knowledge and experience in the use of electronic information management systems, networking, infrastructure, and security systems
Knowledge of relevant legislation and standards relating to Australian and relevant International jurisdictions
Demonstrated experience in working with sensitive and confidential information
Demonstrated experience in software and hardware troubleshooting and maintenance
High level computer literacy
Certificate III or Higher in a Technical Field (ICT, Systems, Security Installation, Telecommunications, Electrical)
Open Cabler License
Security License – Installers Certification
First Aid & CPR Certificate
White Card
Working at Heights
Elevated Work Platform ticket
Confined Space
Platform Certifications (Inner Range, Genetec, Axis, Command, Aiphone, Cisco)
If you think you have what it takes to be a Wilson employee, don't hesitate to apply now. Wilson Security is an employer of choice, and we engage with our people using a number of mediums, including online and in person. We offer Training and Development, Employee benefits, including a Wellbeing Hub, Health Insurance discounts and Employee Assistance Programs; we have an Innovation Council and a Corporate Social Responsibility team inspired to find innovative ways to connect with our people and the communities in which we work through fundraising, sponsorship and team building activities. In 2021, Wilson Security was recognised by our industry as the winner of the Outstanding Security Performance Awards for being an Outstanding Security Guarding Company as presented by the Australian Security Industry Association.
At Wilson Security, we are building a workforce that is representative of the community we protect.
We welcome people from diverse backgrounds and are committed to providing opportunities for Aboriginal and Torres Strait Islander people with employment and career opportunities. We have an inclusive culture where innovation and teamwork are celebrated in many ways, including our monthly STRIVE awards.
Wilson Security is a leading Australian provider of integrated security services. From security guards and mobile patrols, to alarm responses and concierge, we offer high quality solutions to suit any organisation. Our successful operations are underpinned by superior performance and the strength of our relationships.