Service And Warranty Officer | Coffs Harbour

Coral Homes is one of Queenslands largest and most respected home builders, with an expansive display home network and a service region spanning most of Australia’s eastern seaboard.  We have a reputation for consistently delivering on our core promises to our customers, including value for money, quality, and outstanding customer service.

Internally our success is a culture of delivering service excellence; from our sales consultants to our head office staff and trade contractors every member of the Coral Homes team is committed to providing a rewarding experience to each and every one of our customers, and we are dedicated to recruiting and developing innovative and passionate people as the basis of our future growth and success.

In line with our ongoing commitment to delivering service excellence, an exceptional opportunity has arisen for a Service and Warranty Officer to join our Service and Warranty Team, servicing the Coffs Harbour area.

Reporting to the Service and Warranty Manager, you would be an integral member of our construction team. 

About the Role

Our Service and Warranty Officers are responsible for performing inspections and maintenance repair works on client and display homes, with the key responsibilities being:

• Performing inspections on defects/maintenance items for contract maintenance inspections in set timeframes
• Perform maintenance repair works in the first instance on every job (apart from plumbing and electrical), i.e. repair door locks, shelving, doors, skirting and architraves, soffits, replace tiles, grout touch-ups, small patching and plastering jobs, silicon to wet areas and minor paint works
• Liaise with clients and administration team to ensure satisfactory completion of works are carried out in set time frames
• Liaise with the Service and Warranty Manager on reoccurring maintenance issues and provide recommendations for improvement
• Organise and carry out required rectification works for warranty items as required

The successful applicant will have:

• Experience in a similar role with a residential building company preferred
• An unencumbered drivers' licence as this role will involve a lot of driving
• Trade or tertiary qualification in a construction-related discipline or similar i.e. trade qualified carpenter (desirable)
• Knowledge of building regulations, Australian Standards, Safety regulations and quality assurance systems
• Ability to achieve established quality standards
• Ability to maintain a consistent and very high standard of work
• Intermediate level in Microsoft Office – Word, Excel, Outlook and data programmes
• Strong interpersonal/communication skills, both verbal and written
• Must have a high focus on customer satisfaction and problem solving ability
• Strong organisational skills with the ability to work to deadlines
• Ability to work autonomously

Join us for career advancement opportunities and a competitive salary package! The package on offer includes a fully maintained company vehicle, laptop and mobile phone.

How to Apply
We are interested in speaking with highly motivated, results focused individuals who can hit the ground running, with the energy and commitment required for this role. If this sounds like you, please submit your Resume and Cover Letter by clicking the ‘Apply' button.

At Coral Homes, we are committed to employing individuals who align with our core business values and meet the requirements of the role. As part of the recruitment process, there are a number of compliance checks which may be conducted for a role including police /criminal background checks, medical, drug, and alcohol testing, and reference checks.

Coral Homes value a diverse team of talented, enthusiastic individuals who foster a culture of inclusion, ensuring everyone has equal opportunities for personal development and career growth. 

Only Australian or New Zealand Citizens, Australian Permanent Residency holders, and candidates with full-work rights in Australia should apply. All final applicants for this position may be asked to consent to and provide a National Criminal History Check. The successful candidate must have no disclosable outcomes. Each application will be considered on its merits.