Service Attendant - Cafe

 About the role
The Mary Valley Rattler is currently seeking the services of an experienced Service Attendant - Cafe to be part of our energetic and committed cafe team. We have 2 permanent part-time positions currently available. As a cafe team member you will be part of delivering an exceptional guest experience.  

Reporting to the Cafe Supervisor duties will include:

• Taking of customer food and beverage orders
• Making coffee orders to customer requirements
• Delivery of food and beverage orders to customers
• Clearing tables and providing general kitchen / cleaning assistance
• Supporting the onboard hospitality experience including riding on our variety of train services and actively selling our products

About the Mary Valley Rattler
The Mary Valley Rattler (MVR) is a not-for-profit organisation which provides public access to a heritage rail experience, promoting Gympie and the surrounding region.  

MVR operates a fully restored steam locomotive and restore period carriages, departing from the beautifully restored Gympie Station. The MVR departs on a 46-kilometre return journey from Gympie Station to Amamoor, through the scenic Mary Valley.

MVR is committed to providing a safe and secure operating environment for all our guests, staff, and volunteers to enjoy.

Responsibilities

• Taking of customer food and beverage orders
• Making coffee orders to customer requirements
• Delivery of food and beverage orders to customers
• Clearing tables and providing general kitchen / cleaning assistance
• Basic food preparation
• Uphold food safety and hygiene standards including proper handling of food and adherence to sanitation protocols
• Supporting the onboard hospitality experience including riding on our variety of train services and actively selling our products
• Ability to engage with customers, address their needs, and provide excellence in customer service
• Familiarity with the products and services offered including retail products, train services and café menus
• Proactively promote product and services to drive sales at the Historic Gympie Station and onboard train services
• Utilise suggestive selling techniques to encourage customers to purchase additional items or upgrades to improve their overall guest experience
• Use of EFTPOS and Point of Sale system

Knowledge, Experience and Requirements

• A minimum of 1 year experience in a similar role with a willingness to learn café processes
• Barista or coffee making experience desirable
• Capable of working in a fast-paced environment with attention to detail
• Demonstrated ability to work as part of a team including with volunteers
• Great communication skills and ability to adapt to a changing environment
• Available to work weekends
• Excellent customer service skills and a genuine passion for working in hospitality
• Ability to work within and contribute to enhancing existing processes
• A high standard of personal presentation
• Responsible Service of Alcohol - desirable
• Food Handling - desirable
• A successful working with children check (Qld Blue Card) and national police check - requirement
   

To apply:
Please apply via SEEK providing a copy of your CV and cover letter, ensuring you address the 'Knowledge, Experience and Requirements' and ‘Desirable’ sections in your application. 
  

For any further information please contact Ashleigh Rimmington on *********@maryvalleyrattler.com.au

Applications Close – Friday  22nd March 2024 unless filled prior

Only successful applicants will be contacted directly.