Company

Ias RecruitmentSee more

addressAddressNorth Lakes, QLD
CategoryConstruction & Property

Job description

About the company:
  
Situated in North Lakes, this leading company in Consumer Electronics and Home Appliances is a global frontrunner in consumer products. With a culture that values staff and is dedicated to top performance, they're offering an exceptional opportunity for a Service Coordinator to join their international organisation.
  
About the role:

In this inbound customer service role, you will be responsible for delivering high-level, personalised assistance to help customers resolve issues with their products or services. This service-oriented position involves building rapport with customers and providing award-winning support.
  
Duties:
  • Deliver an exceptional experience by engaging with customers to identify their needs
  • Offer solutions that best meet customer needs, including troubleshooting basic technical issues
  • Build strong relationships and confidently guide customers through technical problems
  • Aim for first-call resolution of customer concerns via email and phone
  • Keep up-to-date knowledge of all products and services to provide the best possible assistance
  • Accurately update information in the CRM system
  • Ensure all assigned jobs are acknowledged within 24 hours
Skills and Experience: 
  • Self-motivated, confident and a clear communicator
  • Previous experience in a customer service role
  • Problem solver, flexible, able to adapt to new ways of working
  • Intermediate computer skills
  • Great organisational skills
The Perks: 
  • Competitive remuneration
  • A range of attractive company discounts
  • Supported learning and career development
  • Free onsite parking
Please apply online by clicking on "apply now" or contact Jade Lawton at 0434 228 *** to discuss or email a word copy of your resume to ****@iasrecruitment.com.au.
Additional information
  • North Lakes location
  • Immediate start
  • $60K-$65K + super
Refer code: 2285623. Ias Recruitment - The previous day - 2024-05-25 17:05

Ias Recruitment

North Lakes, QLD
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