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SalaryYou will effectively manage and coordinate all activities relating to service and installation of our clients diverse range of alarm and security products. The day to day focus of this role will be to provide friendly and professional phone-based support to the internal teams and of course their valued customers and clients.Our client:
Our clients mission encompasses safeguarding the average Australian home and small business premises, all the way to equipping major commercial entities such as banks, airports, universities, and governmental bodies with advanced security systems.Key Responsibilities:
- Provide phone-based customer support
- Coordinate site visits, service calls and installation work
- Schedule and coordinate technicians and subcontractors
- Customer disputes & resolutions management
- Prepare invoices/billing
- Monitor and manage multiple service email inbox
- Parts ordering and inventory management
- Investigate problems and resolving them promptly
- Customer service background in a service delivery role
- Excellent communication, listening and multi-tasking skills
- Simpro, MYOB or any ERP system knowledge
- Commit to full time in the office Monday - Friday
- Willing to undergo medical and police check if required
