Service Coordinator

• Great role with variety 
• 8:30-5pm
• Seven Hills
• Medical Device company

This established, successful organisation needs to appoint an experienced Service Coordinator to join their team. Your primary focus will be to schedule Service Technicians and provide first class service when responding to client's service requests.

Reporting to the Service Manager, your duties and responsibilities will include, however, not be limited to:

• Liaising with customers and Service Technicians to coordinate scheduling of services, both scheduled and corrective maintenance
• Taking all inbound service calls
• Ensuring all communications (phone and email) with both customer and Service Technician are documented on the job, including scans of client paperwork, received goods within the workshop and any other correspondence attached to the job in the database 
• Prioritising repairs to meet customer response times, updating customers regularly on their status and expected completion dates
• Handling all customer enquiries with the exception of technical enquiries
• Monitoring work in progress for all scheduled maintenance/repair jobs and spare part orders
• Providing first class customer service at all times
• Consciousness of warranty costs and processes
• Working closely with the Operations Manager and Managing Director

To be successful in this role it is expected that you will have:

• Excellent written and verbal communication 
• Ability to work under pressure and work to tight deadlines
• Exceptional organisational and multi tasking ability
• Strong computer literacy  
• Attention to detail and accuracy
• Experience within a technical or bio-technical industry would be highly regarded

Promotional opportunities are on offer for the successful candidate.

If you’re a person who LOVES being working with people and providing first class customer service, is organised, works well under pressure and to deadlines and enjoy making a difference for your customers – please forward your resume to Narelle at Fusion Careers via the APPLY NOW link.