Service Coordinator

Join our dynamic team at Total Workshop Solutions Australia, a leading supplier of workshop equipment. From Motor Vehicle Dealerships to agriculture, Defence, and mining, our diverse customer base relies on our extensive range of products and services, including vehicle hoists, tyre/wheel service equipment, lubrication systems, and complete workshop fit-outs.

We are currently seeking a motivated and passionate individual to join us as a Service Coordinator. In this role, you will have the opportunity to become an expert in our field through comprehensive one-on-one training. Your skills and technical experience in workshop equipment or service departments will be crucial to your success.

As a Service Coordinator, you will play a vital role in ensuring our Service team and Clients receive the highest level of support. You will thrive in a fast-paced, hands-on environment and possess excellent multitasking and attention to detail. Exemplary customer service, a positive attitude, and strong accuracy in completing service requirements are essential.

Key Responsibilities:

- Manage and coordinate on-road technicians by preparing job schedules

- Allocate bookings to technicians for service, repair, and installations

- Provide professional phone support and assist customers with their requests

- End-to-end control of all Jobs and call-outs.

- Facilitate communication between customers and technicians

- Collaborate with a team of service technicians and third-party sub

contractors

- Ensure customer outcomes and service delivery align with compliance requirements

-Complete parts ordering and quotes over the phone

- Schedule preventative maintenance programs for key account customers

To succeed in this role, you should have previous experience in a similar position, ideally in the mining, industrial, or automotive industry. You should be self-motivated, hands-on, safety-conscious, and detail-oriented. Strong negotiation, communication, and prioritisation skills, along with proficiency in Excel and computer literacy, are necessary. Experience with ERP software will be highly regarded. You must be an Australian Citizen or hold permanent Australian residency and be able to pass a pre-employment medical, including drug and alcohol testing.

In return, we offer a range of benefits to our employees, including a competitive remuneration package, a supportive company culture that values innovation and creativity, ongoing training and development opportunities, and various social events.

Our office also provides free onsite parking and is conveniently located near public transport.

If you are ready for a progressive career in a growing company that prioritises quality and values its employees, apply now.

Salary will be commensurate with experience.