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Form of workAbout the Company
Exiis is a proudly Australian owned and operated business which has been providing innovative solutions to clients’ industrial cleaning needs for over 20 years. We specialise in the cleaning of Gutters, HVAC Systems, Kitchen Exhaust Systems, Pressure Cleaning, Medical / COVID Cleaning, Epoxy Flooring, Line Marking and Removal of Vermin Waste.
Due to company growth, we are looking for an experienced Service Delivery Manager to assist with leading and managing our Queensland Operations Team.
About the Role
As the Service Manager , will be responsible for -
- Project Management - supervise and complete projects on time and on budget, job scheduling, quoting, job completion reports, job audits, risk assessments
- Customer Service – key point of contact for clients, understanding customer expectations, complaint management and resolution
- Leadership – manage/supervise the Service Team and provide ongoing training and development
- Business Development – assist with establishing new customer relationships, B2B sales, follow up potential new clients
- Continuous Improvement - drive continual improvement of processes and procedures
This is a senior leadership role, however you will also be required from time to time to roll up your sleeves and assist the team with industrial cleaning duties.
About You
Our Ideal candidate would someone who can aid in managing and leading teams of people and are responsible for setting and maintaining customer satisfaction standards, as well as providing a productive and motivated working environment for our Queensland Operations Team,
Candidate should be a strong communicator and adept problem solver. We are looking for a candidate to assist with leading and managing our Queensland operations team, as we continue to grow.
You will also have/be -
- Extensive end to end project management experience, including using Simpro (or a similar software)
- Proven experience with business development and B2B sales
- Physically fit and capable to lift heavy items
- Demonstrated ability to multitask and maintain a high workload
- Ability to work and remain level-headed in a high paced environment
- Proven ability to build strong relationships with customers and team members
- Possess excellent presentation and communication skills (written and oral)
You will also be reliable, have the ability to work productively in a team environment, be hard working, self-sufficient and demonstrate a friendly, positive and professional attitude.
What we can offer you!
- Extensive on the job training;
- Tablet/Mobile Phone;
- Fully Serviced Company vehicle;
- Career Progression.
If this sounds like you, we want to hear from you, click Apply Now!
