Address
SalaryAs the Service Delivery Manager, you are the conduit between operational teams, key stakeholders, vendors & Service Delivery teams to drive operational excellence across all of gaming technology, including all phases of the ITIL service life cycle, to ensure SLAs are met and key Service Delivery priorities are of focus.
With a clear focus on data, you will provide meaningful metrics to enhance and uplift Gaming's service offering. Your focus will be collaborating with key stakeholders and contributing to the end-to-end delivery of Gaming's strategic objectives with the opportunity to add value where and how you see fit.
What you'll bring
- Proven experience in a similar role, with hands on experience in improving ways of working of that fosters operational excellence.
- Extensive operational experience in supporting large and complex environments and implementing initiatives.
- Experience in effective management of Changes/ Incidents & Problems.
- Demonstrated experience in identifying improvement opportunities and implementing improvement initiatives by promoting continuous improvement, quality assurance and consistency.
- Proven experience in developing and presenting meaningful reporting insights to leadership.
- Previous experience in SLA and OLA management.
- Proven experience in developing and maintaining strong relationships across business and technology teams.
- The flexibility of hybrid working with team anchor days.
- Diverse leave options: cultural, volunteer, flexi, and 18-weeks parental leave.
- Access to our health and wellbeing app and Employee Assistance Program.
- Monthly employee social activities, competitions, awards and free tickets to events.
- Access to digital learning modules for continuous upskilling.
- Ongoing commitment to DE&I through leading policies & initiatives.
Tabcorp is Australia's leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we're proud to shape our industry for the better. To find out more about us and what we offer, visit our website.
We're committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging. We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.
Tabcorp is a 'Circle Back Initiative' employer - we commit to respond to every applicant.
Ready to apply?
First Name (required) cfc23697
Last Name (required) 2676ce7c
Email (required) ecdb42a6
Apply Please wait... Done
Thank you for your interest in joining our Tabcorp team. Let's keep in touch, head over to LinkedIn and follow our Tabcorp page now.
Recommended Jobs
Leading a team of dedicated and passionate Support professionals, you will uplift, guide and support your team ensuring business-critical applications are always available.
Leverage your gaming industry savvy to elevate customer experiences! Your expertise and connections will make a difference.
We are seeking an experienced logistics professional who has high energy, a passion for people management and mentoring to teams to achieve success.
Outstanding opportunity to work in a great team environment and further develop your customer service experience.
We are seeking a superstar with strong communication skill as well as time and people management capability...
We're on the lookout for an eager, positive, self-starter, who enjoys being out on the road, servicing our valued customers.
Sign up for Job Alerts
For more information on how we handle your personal information, please see our .
First Name (required) a8161a15
Last Name (required) 3abbd8bd
Email (required) 7f32e2d7
Job Alert 241d2cd3
Categories 29adc002 Categories 1b895595
Employment Type c91d3dff Employment Type aaf88a3d
Locations 0b58517a Locations 1a195f09
Send Please wait... Done
Thank you for your interest in joining our Tabcorp team. Let's keep in touch, head over to LinkedIn and follow our Tabcorp page now.
Stay up to Date
We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work. We pay our respects to their Elders past, present and emerging.
Company Info
Careers
Investors
- © 2024 Taborp
This website uses cookies.
We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click "I Accept". If you click on "I Do Not Accept", then we will not use cookies but you may have a deteriorated user experience. You can change your settings by clicking on the Settings link on the top right of the device.
Manage Consent Preferences
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookie we will not know when you have visited our site, and will not be able to monitor its performance.
