Service Delivery Manager

Hiring for an ASX Listed Business to join as a Service Delivery & Service Desk Manager to compliment the leaderships team in Sydney! Would suit someone with an appetite for change & who's passionate about process.
  
* Sydney
* Service Delivery & Service Desk Manager
* Amazing culture & strong growth forecast
* Established remote on-boarding hiring
* Highly Flexible – 4 days work from home!
  
If you are the type of person who wants to own a division, has initiative and is a go-getter then please keep reading!
  
Attributes:

• Proven ability to develop and communicate a vision of operational excellence that inspires & motivates staff, instils confidence in the business & aligns to both IT & business strategy.  
• You will have good leadership & strong man-management experience and will enjoy leading, delivering resolution & relishing growth & innovation. This business is growing year on year.

• Manage a team of Service Desk analysts and Desktop Analysts (L1 & L2).

• Ensure a high level of Service Delivery and drive continuous improvement.

• Lead the development of an IT Service Management (ITSM) framework and the continuous improvement of ITSM practices, including systems, standards, processes and procedures.

• Proactively monitor and manage service (SLA's), ITIL, stability, performance and quality.

• Develop, implement and support End User and Corporate technologies, applications and digital workspaces.

• Motivate your team to respond to incidents and service requests.

• Mentor, Manage and Inspire your team

• Develop, maintain and produce metrics, dashboards and reports, including service performance, budget performance, resource utilisation, incident reviews, change schedules, asset allocations and project plans.

• Act as a technical escalation point in a Azure Cloud & Microsoft environment (O365, Windows, AD, Intune etc)

• 2-3+ years in an IT Service Delivery Manager, Service Desk Manager or Technical Services Manager role (L1 & L2); established leadership (with direct reports), directional and team management skills.
• Intimate knowledge of leading IT Service Delivery practices, procedures and quality standards.
• Understanding of ITSM principles and the practical application of these standards.
• Proven delivery of Digital Workplace technologies, including Managed Operating Environments, Microsoft Office 365, Windows, AD etc.
• Exceptional customer focus and service ethic. Proven ability to develop productive client relationships and gain an understanding of clients’ immediate and long-term goals.
• Previous experience in capital markets and wealth management technology is highly desirable.