Service Delivery Manager

Job Title: Service Delivery Manager (APAC)
Location: Sydney, NSW.
$150k + Super

At this time only candidates based in Sydney with citizenship or visa working rights will be considered.
 

Key Accountabilities

• Manage and Develop internal technology team and outsourced service providers to support the clients’ key operational requirements.
• Develop, implement and maintain well documented and efficient IT service management policies, procedures and processes and ensure they are followed.
• Provide input to management to enable informed business decisions
• Manage IT communications to customers, suppliers, providers and internal stakeholders.
• Improve performance and quality of project handover through a process of continuous improvement.
• Respond to customer or internal escalations to resolve or mitigate reported issues.
• Manage the overall performance of the service desk, and ensure high-levels of customer satisfaction.
• Maintain, create and develop systems used for internal and external support Project Delivery and Governance
• Collaborate with PMs in APAC and internationally to deliver projects to customer requirements.

• At least 5 years prior experience in Service Delivery Manager or Similar Roles (e.g Service Desk Manager, Customer Service Manager)
• Prior hands-on experience with delivering Technology Services such as ICT/IOT is desirable.