AddressAbout the role
As Service Delivery Officer, you will be part of the ICT Service Delivery team and play a vital role in enabling the delivery of technology services including service management, incident and change management, continual service improvement and customer satisfaction. You will work across various levels and stakeholder groups within council ensuring a high standard of customer service, customer relationships and team performance to meet business operations.
Some of your key responsibilities will include:
- Resolve client IT requests
- Apply creative and technical problem solving skills to ensure accessible software and resources
- Customer service and collaboration in the delivery of technology services
- Investigation and diagnosis of incidents, coordinating IT repairs and issue resolution
- Contribute to continuous improvement of service desk systems, processes, policies and procedures
View the position description for more details about the role.
About you
To be successful in this role you will be a problem solver with excellent customer service skills along with:
- Possession of graduate or post-graduate qualifications in Information Technology related discipline, ICT certifications or substantial experience
- Sound knowledge, understanding and experience in ITIL principles, service level agreements and applications management
- Exceptional communication, engagement and negotiation skills with the ability to remain calm and composed in any circumstance
- Substantial skill in rapidly assimilating information about the council’s culture, structure, systems and processes
- An excellent fit with our values of communication, collaboration, integrity, efficiency, and leadership
About the benefits
This is a full time permanent position, Level 5 with a salary commencing at $93,169 plus superannuation of up to 12.5%.
- Become a key member of a team that is passionate and dedicated to building a positive, inclusive, and constructive workplace culture
- Supportive culture that promotes a healthy work/life balance
- Ongoing learning, development and career opportunities
- Employee health and wellbeing programs
- Four (4) weeks annual leave with 17.5% loading, cultural leave and other leave optionsr
- A variety of salary packaging options that includes, financial advice, income protection insurance, professional membership, novated leases and more
About us
Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and oldest provincial city.
Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:
‘Ipswich, a city of opportunity for all. Join us.'
We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.
Join us
If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.
Please apply online and submit:
- A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
- A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold
Closing date: 30 May 2024
Please direct any related questions to *******@ipswich.qld.gov.au.
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.
Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.
