Service Delivery Officer

Department for Infrastructure and Transport
Job reference: 592471
Location: 5343 - BERRI
Job status: Ongoing
Eligibility: Open to EveryoneAt the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We want every South Australian to easily access the services they want, the transport they rely on and the infrastructure they need.Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community.For us, it’s personal. We feel it because we live it. We know the projects and services we work on today must deliver for South Australia’s future.Service SA creates a frictionless customer experience, providing transactional and regulatory services, including registration and licensing transactions for vehicle and recreational boating services in South Australia, through an integrated multi-channel approach for our community.We are currently seeking dynamic and customer-orientated individuals to join our Customer Service Team based at Service SA Berri.The Opportunity
Our Service Delivery Officers work as part of a team within the Service SA Customer Service Centre and Virtual Contact Centre.The role works in a frontline customer Service Delivery environment, delivering a comprehensive range of Government services to customers, including receiving, recording and providing information on matters relating to the registration of vehicles, licensing and accreditation of drivers along with the processing and receipting of the associated documents.The Service Delivery Officer provides and supports a quality customer service experience to customers via face to face, telephone, email, internet and in writing, ensuring that the processing and receipting activities comply with policy, procedure and Government financial and audit guidelines. This includes ensuring customers are aware of their rights and obligations under the legislation administered by Service SA.To be successful in this role, candidates will demonstrate:

• Ability to work under general direction independently or positively and collaboratively as part of a team.
• Excellent communication and engagement skills, with the ability to convey information clearly and concisely with a diverse range of customers.
• Experience and enthusiasm in providing a responsive and helpful service to the community.
• Problem-solving skills and the ability to handle challenging situations with professionalism and empathy.
• Experience in, or ability to, interpret varying levels of documents and procedures, and follow guidelines and process.
• Ability to multi-task and manage high volumes of work accurately and engage positively when servicing customers across the various channels.

Ready to take on this exciting challenge and contribute to the provision of excellent customer service for our community? Apply now!Special Conditions
Prior to employment with the Department the successful candidate will be required to provide:

• A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
• A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.

Some out of hours and weekend work, along with intrastate travel may be required.Our Service Delivery Officers should be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs.Remuneration
ASO3 - $66,590 to $70,968 per annumEnquiries
Tania Sawyer
Customer Service Centre Manager
Telephone: (08) 8595 2154
Email: Tania.Sawyer@sa.gov.auApplication Instructions
Applications can be submitted online by clicking the 'Apply' button.Please include in your application a cover letter of no more than two (2) pages addressing the key selection criteria in the role statement and a CV including the details of two (2) referees (including your current line manager).Our Commitment
The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia.As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our Department, and all its spaces as safe places for everybody.The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.Applications close: 14/05/2024 9:00 PMFlexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.