Service Delivery Team Leader , Justice And Attorney-General

Operating from within the OFT you will work and actively participate within a dynamic team delivering all OFT services across the region
Job details Position status Permanent
Position type Flexible full-time
Occupational group Administration
Classification AO4
Workplace Location Sunshine Coast
Job ad reference QLD/542041/24
Closing date 13-Feb-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Robert Brumm
Contact details Phone: 07 5376 7305
Access the
As the Service Delivery Team Leader, you will:

• Supervise, support and assist officers providing Fair Trading services to clients via telephone, counter and by mail,
• Manage staffing levels to meet service level objectives.
• Conciliate complaints between consumers and traders.
• Undertake low level investigations into possible breaches of legislation administered by the OFT and carry out proactive compliance inspections of less complex trading environments.
• Undertake enforcement action in accordance with relevant departmental legislation, regulations, policies and procedures.
• Assist in the research, development and delivery of the OFT's industry and community education and engagement activities including presentations.
• Undertake searches of departmental databases and issue official certificates and permits.
• Manage monies in accordance with relevant government legislation and associated policies and procedures.
• Prepare correspondence, reports, briefs and memoranda.

Applications to remain current for 12 months.
Further information
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Documents
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