Service Delivery Team Leader

SERVICE DELIVERY TEAM LEADER

abbaCare is a growing community service provider which supports people with a disability and/or mental illness from all walks of life to live independently. Services provided by abbaCare focus on what our participants can do rather than what they cannot do.  We pride ourselves in providing person-centred care with a primary focus on a holistic approach with respect.

abbaCare supports NDIS Participants throughout Northern Queensland and beyond and are known to be passionate about supporting our participants to reach their full potential by providing quality care, empowering them to actively work towards their goals and supporting their choices. 

Position Overview:

The Service Delivery Team Leader reports to the Lifestyle Services Manager and works closely with the Service Delivery team to;

• Support the delivery of support services to ensure the achievement of Participant’s goals and objectives
• Ensure all supports are delivered within established budgets
• Effectively and efficiently support and mentor support staff and their performance
• Promote a key focus on exceptional customer service and satisfaction
• Positively engage with customers and their families in day to day Service Delivery
• Support the development of a rewarding and high performing culture
• Maintain trust, confidence and appropriate confidentiality always and is an exemplar of abbaCare’s values

Essential Criteria:

• Diploma in Community Services or other relevant qualification (or working towards obtaining)
• 5 years’ experience working in Disability or Community Services sector
• Demonstrated experience leading a team within disability services, community services or related field
• Excellent interpersonal skills and a demonstrated ability to engage with staff, participants, and their families
• Experience following a person-centred support model to facilitate the development of independence, confidence, self-esteem and social interaction skills in people with disability
• Commitment to social justice and inclusion and valuing difference and diversity
• Being adaptable to changing circumstances and being able to prioritise work
• Strong organisation and administrative skills including data management, record keeping and reporting
• Proven ability to complete the required NDIA documentation and reports
• Demonstrated understanding of disability, mental illness, and the needs of carers
• Experience engaging with people who may have complex needs and behaviour’s
• Knowledge of and experience working within the Social, Community, Home Care and Disability Services (SCHADS) Industry Award 2010
• Ability to work as part of a team with limited direct supervision
• Ability to support and direct staff with tasks as required by management
• A commitment to the aims and objectives of abbaCare
• Ability to analyse information and respond appropriately
• High level of oral and written communication skills
• Demonstrate a high level of interpersonal and advocacy skills
• Ability to develop and maintain linkages with a diverse range of service providers and client groups
• Be able to manage time and awareness of fatigue
• Current immunisations (Hep B, Flu, Whooping Cough)
• Queensland Provisional Green or above Driver’s License, and a reliable vehicle with comprehensive car insurance
• Ability to obtain positive notice in the Working with Children Check (Blue Card) and Criminal History Screening (Yellow Card)
• NDIS Worker Orientation Module
• First Aid and CPR Certificate (or willingness to obtain)
• Evidence of full COVID vaccination status

Desirable Criteria:

• Experience working within Supported Independent Living (SIL) residential environments
• Experience working with DataNova FlowLogic system would be highly advantageous

Most importantly, you will view this as a career not just a job, with a willingness to work with individual customers, their support networks, and abbaCare to achieve great outcomes.

The successful candidate will also be required to demonstrate entitlement to work in Australia.

Drop into our friendly Cairns team office for an application pack 

or email *********@abbacare.com.au and we will send it to you.

You can call us on 1300 242 222 for more information

Cairns Office:  122A Sheridan Street, Cairns City

Closing date for applications is ongoing until filled
First People (Indigenous Australians) are encouraged to apply
abbaCare is a COVID and smoke free environment