Service Delivery Technician

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state's fastest growing city and oldest provincial city.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

‘Ipswich, a city of opportunity for all. Join us.'

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

About the role

As Service Delivery Technician, you will be part of the ICT Service Delivery team and play a vital role in enabling the delivery of ICT services including service management, incident and change management, continual service improvement and customer satisfaction.

Some of your key responsibilities will include:

• Identify and interpret ICT requirements across the council and apply contemporary solutions through ICT systems, software, and infrastructure
• Contribute to the continuous improvement and maturity development of service desk systems, processes, policies, and procedures to improve efficiency, deliver new innovations, and increase collaboration across the business
• Software and hardware asset management and control
• Plan, manage and deliver ICT projects

View the position description for more details about the role.

About you

To be successful in this role you will be a problem solver with excellent customer service skills along with:

• An excellent fit with our values of communication, collaboration, integrity, efficiency, and leadership
• Bachelor's degree in Information Technology related discipline or be pursuing/and or substantial proven experience to carry out the role
• High level knowledge in ITIL principles, service level agreements and ICT infrastructure support and design
• Service management experience
• Ability to research and analyse complex issues and support the development of resolution strategies and advice

About the benefits

This is a permanent, fulltime, Level 6 position with a salary commencing at $100,533 plus superannuation of up to 12.5%.

• Become a key member of a team that is passionate and dedicated to building a positive, inclusive, and constructive workplace culture
• Supportive culture that promotes a healthy work/life balance
• Ongoing learning, development and career opportunities
• Employee health and wellbeing programs
• Four (4) weeks annual leave with 17.5% loading, cultural leave and other leave options
• A variety of salary packaging options that includes, financial advice, income protection insurance, professional membership, novated leases and more

Join us

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

Please apply online and submit:

• a cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
• a resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

Closing date: 20 February 2024

Please direct any related questions to *******@ipswich.qld.gov.au.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.

Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.