Job Description:The RoleAs a
Service Designer you will contribute to designing services that are usable, easy and desirable and will positively impact members and bring value to client's business. Passionate about service design creating human-centred services, you will bring together research, design, business and technology to shape the services of the future.Key Accountabilities and main responsibilities
- Own the service design deliverables within a project including service concepts, blueprints and other service design artefacts.
- Document service journeys
- Design service blueprints
- Use design research techniques to uncover customer needs and pain points.
- Plan and facilitate co-design workshops
- Work collaboratively with service, technology and product teams and clients
- Champion service design with internal and client stakeholders
- Able to work within agile framework and promote agile working practices
- Help to develop service management capabilities within service and operations teams
- Quantitative and qualitative data analysis
- Establish mechanisms to monitor, track and report on service measures and outcomes
- Role model MUFG Pension and Market Services values & actively contribute to the Service & People Enablement function and the broader COO team
- Support the management and identification of risk through data insights
- Role model in managing risk and compliance focused culture across the team
- 100% compliance with own learning requirements
Experience & Personal Attributes
- Minimum 2 years relevant experience in service design or related role such as user experience design or design research
- Experienced at developing service blueprints.
- Familiarity working with agile methodologies.
- Strong communication skills and be confident presenting and defending your design decisions.
- Knowledge of existing and emerging service design tools and methods, including Human Centered Design and Design Thinking
- Strong communication skills both verbal and written.
- Experience in facilitating online and offline workshops.
- Experience quantitative research methodologies and drawing insights from data.
- Proven history of working to deadlines.
- Accustomed to working collaboratively with clients and cross-functional team members.
- Ability to work within a self-directed culture and navigate ambiguity
Some of our Employment Benefits
- FlexiWorks - enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
- Novated Car Leasing
Culture @ MUFG Pension and Market ServicesWe are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to applyReady to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension and Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
About Us:MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
About the Team:Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
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