Address Introduction
Thomas J. Watson said it best: 'Good design is good business.' Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!
Your Role and Responsibilities
IBM is seeking a Service Designer to join a dynamic product squad at one of our clients in Perth. As part of a multi-disciplinary team, you'll tackle complex, business challenges alongside other builders and thinkers from diverse backgrounds. A successful candidate will be an organized go-getter with solid experience creating end-to-end experiences that span physical and digital interactions. You are a quick learner, enthusiastic, detail-oriented and collaborative -ready to roll up your sleeves and join a team that's helping to bring human-centred design to the world's most vital industries.
Key Responsibilities
- Frame user & process questions, create plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights for clients to help them understand how to achieve their business goals and objectives.
- Guide people through a design process, even those that have not done it before. Comfortable facilitating working sessions to reach outcomes and be able to articulate the 'why' behind design activities to reach business goals.
- Structure information into artefacts like blueprints, journey maps and user flows to allow other squad members to collaborate and aid the storytelling the desired experience to stakeholders.
- Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design.
Required Technical and Professional Expertise
Key Qualities/skills to be successful in this role:
- Passionate about making complex things simple, working with multiple data points & systems doesn't make you shy away, but lean in and ask 'why' and 'how might we make this easier'. Exuding a 'lets solve this' attitude and love collaborating with others to get there together.
- You can synthesise different view points and visualise a concept to bring an idea to live. Whether through storyboards, wireframes or a simple sketch to make people see it and believe it. Bringing people together is one of your specialities.
- You are a great storyteller, able to explain your problem-solving process as well as comfortable using numbers to quantify the impact an initiative delivers to both users and the business. You don't shy away from metrics and can think on the spot to tell a good narrative.
Preferred Technical and Professional Expertise
- 2+ years applying Service Design in agile / product delivery teams
- 5+ years experience working in a design, or design-like, role within a large organisation
- Professional or University-based design experience with a portfolio representing design artifacts and associated projects
- Demonstrated accountability and adaptability with willingness to readily and voluntarily take ownership of highly challenging tasks and problems, even beyond initial scope of responsibility
- A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view
About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
