Address- Opportunity to work for a federal government client
- Great business focussed talented team
- Growth and development
Wonderful opportunity for IT Focussed Customer Service professionals to join a forward-thinking organisation
Your new company
An organisation committed to delivering high-quality, reliable and secure IT services to the people and partner agencies.
Your new role
Seeking talented IT-minded people to join the team to aid the delivery of effective and timely IT Support. Be the first point of contact, responsible for logging and management of all tickets (requests, incidents), providing telephone support, ticket resolution utilising remote desktop technologies.
Position : Service Desk Analyst
Location : South of River
Position type : 12-month contract
Key duties :
- Deliver first contact remote IT support to provide both response and resolution in a timely manner to incidents or requests with a focus on quality over quantity
- Conduct analysis, classify, and forward service tickets to relevant support groups via service management toolsets.
- Develop and maintain relationships by contributing to virtual teams across the organisation model to ensure the delivery of best practice services.
What you'll need to succeed
A formal tertiary qualification in an Information Technology field, or equivalent Information Technology experience.
Demonstrated experience in remote IT support, supporting a broad range of IT services including:
- AD/Exchange object creation/manipulation
- Network services, both local and wide area
- Videoconferencing/IP telephony services
- Microsoft Windows-based workstation environments in an Active Directory framework, PC hardware and software installation, configuration, and troubleshooting.
** Encourage Australian citizens to apply
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to *************@Hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
