AddressWho we are:
FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.
We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.
Who we’re looking for:
In this role, you will use your technical knowledge to assist staff with level 1 IT support tasks.
You will be responsible for answering incoming calls from across the business and will triage and resolve basic IT tickets submitted through the company’s Service Desk portal.
Customer satisfaction will be your top priority! You will report to the Technical Support Team Leader and join an energetic team of Service Desk Analysts/Technical Support Engineers.
Our Promise
FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
What you’ll be doing:
- Answer calls to the internal Technical Support phone line.
- Troubleshoot and resolve level 1 IT issues.
- Escalate tickets to the level 2/3 IT support staff when required.
- Triage tickets submitted to through the company’s Jira Service Desk portal.
- Windows and Mac desktop support.
- Provision new hardware.
- Imaging of laptops
- Software installations.
- Monitor servers and core applications.
- Work on a rotating roster between 7am and 7pm.
- Occasional after hours or weekend work may be requested.
Requirements
- Qualification in IT is preferred.
- Minimum experience in Technical Support.
- Active Directory
- Office 365
- Microsoft Exchange
- Windows 10 and Mac OS
- Windows Server
- Basic network skills
- Customer Service
Benefits
- We are always developing our benefits for our staff, this includes up to 27 days annual leave, flu jabs, corporate discounts and hybrid working arrangements.
- We like to see our team grow, develop and succeed at FleetPartners; therefore, we pride ourselves with providing promotion and secondment opportunities.
- We like our team to enjoy their working environment and culture, we do this by quarterly recognition awards, office/ external events and by celebrating our core C-A-R-E values.
Next Steps
If you are successful in your application, then we will be in touch with you soon.
Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.
Awards
Top 101 Australian Workplaces for Women 2024
Certified carbon neutral fleet organisation
WGEA Employer of Choice for Gender Equality
Work180 Endorsed Employer for Women
Supply Nation member
