AddressAbout the role We are looking for an experienced Service Desk Analyst/Technical Support officer to provide high quality on-site and remote technical assistance and support for incoming queries and issues related to SVHA computer systems, hardware, software, printers, telephony, and infrastructure.
You’ll be responsible to delivers prompt and effective face-to-face or remote resolution to clients’ requirements through 2nd Level Technical Support for incoming incidents and service requests related to client’s computer systems, hardware, software, printers, telephony, and infrastructure. You will be required to travel to the facilities/sites to provide technical support and resolution of incidents and service.
About you
Responsibilities and Accountabilities:
- General troubleshooting of PCs, notebooks, desktop peripherals and mobile devices (Mobile phones and tablets) to resolve or engage warranty/replacement equipment back to the vendor.
- Perform/provide department/managers, facility and Divisional Executives details of aged hardware and provide appropriate recommendations.
- Administration of printing, faxing and software fax solutions. Perform on-site support when required.
- Print Management administration of print servers that are not managed by a Third-Party vendor.
- Create or modify existing MAC address reservations for printers. o Provide relevant information for firewall related issues to Network MSP (source and destination IP, traceroute, ipconfig, etc.)
- Video Conferencing and A/V support including on-site assistance, and troubleshooting will be provided in a limited capacity.
- Support Microsoft Teams clients and desktop peripherals (webcam, headset, microphone, etc.), and assist the internal D&T UC team with video conferencing troubleshooting, as required. o Maintaining cleanliness and organising the disposal of e-waste.
Requirements:
- 12 months proven experience as a Service Desk/Technical support (or similar role).
- Based Brisbane , Sydney or Melbourne
- Certificate IV in Information Technology Support or IT equivalent.
- ITIL Certification (v3or v4)
- MCSA Windows Server 2012+
- MCSA Windows 10
- CompTIA
- Current Australian Driver’s License
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We offer tailored career paths across our global organisation to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in class reward and recognition programs – flexible work, volunteering leave and more.
We live our values of aspiration, trust and empathy, all day, every day.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender diverse applicants can also access our Frequently Asked Questions to assist with the recruitment journey
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.
For Security cleared roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).
