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SalaryABOUT US
Cotton On is a global fashion and lifestyle brand that's taking the Aussie lifestyle to the world. We do things our way. Laid-back and always lived to the fullest. We look out for our mates, wherever we are.
There's nothing that excites us more than making a positive difference in people's lives.
We stand for diversity, empowering people of all backgrounds to express their individual style and make their mark on the world.
We deliver the trends of the moment in womenswear, menswear, kids, and accessories, and inspire our community to have fun with it.
ABOUT THE ROLE
We have an exciting opportunity for a full time Service Desk Analyst to join our Group. In this role, you'll be the backbone of Cotton On Group's (COG) global Information Technology (I.T.) business operations, spanning offices, stores, and distribution centres. Your mission: deliver top-notch phone-based I.T. support, collaborating closely with other I.T. teams to ensure seamless service. From swift resolutions to root cause analysis, your focus will be unwavering. Your interaction with internal stakeholders will be your compass for understanding business needs. Work hand in hand with the Service Desk Manager and Senior Service Desk Analyst to steer standardised policies, processes, and procedures defining our daily I.T. support. If you're driven by delivering unwavering I.T. service to a global team, apply now.
SKILLS & EXPERIENCE
- Demonstrated experience in an I.T service role
- Effective problem solver with aptitude and interest in developing and applying skills in;
- POS system basic troubleshooting of POS, modems, cash up drawers and EFTPOS
- Basic troubleshooting knowledge of enterprise systems such as ERP, HR, Payroll and Distribution Centre systems
- Basic understanding of Windows operating systems, WIFI, ADSL & VPN
- Experience in using one or more ticketing systems and is aware of various ticket categories such as Service Desk requests, incident and problem
- Experience in resolving high level technical problems quickly and clearly to a customer via phone or in person
- Exposure to work in a roster based environment
- Experience in documenting procedures and training materials
- Proven experience in being customer focused: ability meet customer needs; build productive customer relationships, taking responsibility for internal stakeholder satisfaction.
To describe COTTON:ON in six words is easy; optimistic, passionate, real, energetic, collaborative and, most importantly, ethical.
Our team members are a passionate group of people, committed to making a real difference in people's lives through our philanthropic arm, the Cotton On Foundation. It is our shared belief that we can make a difference to lives of everyone we touch, from our backyard to the world.
BENEFITS
We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
👕 50% team member discount for all of our 7 brands.
💪 A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club!)
👶🏼 A brand-new childcare centre onsite - incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door!
☕️ The Beckley, our in-house café with chef prepared healthy meals, coffee and snacks. You can also grab a nutritious take home meal, taking the stress out of dinner time.
💻 Flexible working - enabling you to find the right working rhythm to be at your best.
💰 Competitive salary packaging - ensuring we are constantly benchmarking to industry.
🛎 On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.
📞 An Employee Assistance Program for you and your family.
🍼 Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.
🎉 Team mingle celebrations, speaker's series, surprise and delight moments - the magic happens when we get together.
🐩 Do you have a dog? Bring them into the office. We love them!
At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at careers@cottonon.com.au so we may support you in completing the job application process.
