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Cleared are supporting a major client in Canberra seeking an IT Service Desk Analyst for a permanent engagement within the Defence environment.
This opportunity is ideal for individuals passionate about IT support and customer service, looking to make a significant impact in a dynamic environment.
Key Responsibilities:
- Troubleshoot and support computer/desktop installation, operation, configuration, customization, and usage of assigned products.
- Provide prompt, efficient, and friendly customer service by responding to and resolving customer requests or incidents.
- Deliver 1st Level telephone contact support.
- Address customer requests related to software, hardware, and network operations, ensuring quick and effective resolution.
- Handle tickets on a "first in first out" basis, with daily customer follow-ups, and escalate to on-site support if necessary.
- Must be an Australian Citizen.
- AGSVA Baseline Security Clearance required.
- Experience in customer service or IT Service Desk roles.
- Prior experience providing Level 1 support for MS Office, MS Exchange, and MS Windows networks.
- Excellent verbal and written communication skills.
- What best describes your right to work in Australia?
- Do you hold Australian Security Clearance?
- Do you have customer service experience?
- What is your expected annual base salary?
- How many years of experience do you have as a Service Desk Analyst?
Candidates with a background in customer service or other relevant domains who hold a Baseline Security Clearance and are interested in a career in IT Service Desk are encouraged to apply.
Applicants must have a Baseline AGSVA Clearance or above.
If you are interested in this position, please contact:
Daniel M: 0424 906 *** E:
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