Address
Form of work
SalaryService Desk Engineer (Level 2 - 3 Helpdesk)
- $80, 000 + Super
- Work in a great team of smart and talented people
- Learn lots of new technologies and skills
- Career development opportunities
- Work from home 4 days per week + Wednesdays in our Glen Iris office
- Immediate start
About Azured
Azured are a Microsoft Partner delivering professional and managed services to small and medium sized organisations throughout Australia
Azured believes in putting their people first and pushing the boundaries of what can be done
How do you get shortlisted for this role?
- 3+ years experience as a help desk technician or other customer facing support role
- Ability to diagnose and resolve technical issues
- An understanding of networking and any Azure, cloud, 365, scripting, coding, firewall or SD-WAN experience will be beneficial
- You need to have good communication skills, both written and verbal
What will you be doing in this role?
- Serve as the first point of contact for customers seeking technical assistance with Microsoft Azure, 365 and Power Platform technologies
- Remotely triage and troubleshoot technical issues and requests
- Determine the best solution based on the issue and details provided by customers
- Engage the next level of support personnel where necessary
- Provide accurate information on IT products and services
- Record events and problems and their resolution in logs
- Follow up and update customer status and information
Apply now!
