Address
Form of work- WFH and Office - in Tullamarine
- Up to $85k + super + $5k pa for self-development
- Boutique MSP, established, consistent
Today, people want leaders, not bosses! Someone who invests in their team to help them succeed. If you are looking to work with one such leader, you are in the right place.
One of the greatest benefits of this role is the great culture and modern leadership (if you’re thinking Simon Sinek you are on the right track). The individual who steps into this role will be empowered with unparalleled personal and professional growth opportunities. You will be working with a young and dynamic leader who gives you $5k every year for professional development over and above your compensation.
The perks that come with the job…
If a fantastic leader and growth opportunities are not enough, three other attractive perks that make this job super-hot include:
- A ‘Flexible Office’ environment (3 days in office, 2 days from home)
- An opportunity to get hands-on experience with a wide array of modern technology
- Modern KPIs for service delivery that focus on eliminating issues not closing tickets!
- Learn the ins and outs of cyber security from our certified security practitioners as you assist with incident response
This is no ordinary Service Desk, it’s an elite team of passionate technologists who love helping people. Your superpower is quickly breaking down issues into a list of possible causes and systematically working through them from the simplest fix to the most complex. You’re a nerd at heart but understand your priority is to return the client to a working state as quickly as possible and sometimes that means a workaround.
We are looking for critical thinkers who not only solve issues but help the team build automation to eliminate them for good. As the saying goes, a good technician solves problems, a great one prevents them from occurring in the first place!
Let's say a client has forgotten their email password. In such a scenario, you should not only be able to help them change it but also educate them, so they can solve it themselves next time. Our mission is to drive down the number of support requests we get each week.
To be successful in this role, you must have:
- MS102 certificate (or be willing to complete the certification exam after six months of probation)
- 1-2 years of experience working with O365, and AWS/Azure Cloud environments
- Experience working in an MSP environment (it can be fast-paced)
- Experience in providing end-user support for hardware issues (desktop, notebook, mobile device), user account maintenance, application deployment, printing, and networking issues
- Proficiency in ConnectWise or similar professional services automation platform
Innovative Problem-Solver | Tech Enthusiast | Customer Friendly
We can help you learn more about this career move – after all, it’s not just a job!
Disclaimer: Candidates should have full working rights (PR/Citizenship) to be eligible for this role.
