Service Desk Officer

At Hydro Tasmania, we’re leaders in renewable energy, powering Australia with clean hydropower.  We really care about making a difference for the better, but it’s a big job and we can’t do it alone; which is right where you come in.

About the role:

Working within the ITIL framework as part of the Service Desk team, you will provide service support across the Hydro Tasmania group including field based staff who may be in remote locations across Tasmania. You’re responsible for answering queries and addressing system and user issues in a timely and professional manner showcasing excellent customer service.

You will be proactive in identifying and assisting with process and business improvement initiatives, particularly with respect to continual service improvement.

About You:

With at least 2 years’ experience supporting services within an ITIL Service Management framework, you are confident in your ability to provide exceptional customer service to your customers. You’ve used IT Service Management (ITSM) toolsets in previous roles and are quick to pick up new platforms. With a keen interest in process improvement, you appreciate structure workflow and reporting.

Whilst technical knowledge is essential to your role, providing a positive customer experience will be integral to your success, you have the talent to build strong relationships and trust with stakeholders. You’re a diligent operator who has the ability to plan and organise your own workload whilst managing conflicting priorities.

Further information can be found on the attached Position Description:  PD - Finance - Service Desk Officer - HT2 - Feb 2021.pptx

What you’ll get back

This is an opportunity to grow your career and redefine your role in tomorrow’s industry landscape.  We offer truly flexible work that suits you, a competitive remuneration package, and the rare opportunity to play a role in Australia’s renewable energy transformation while enjoying the – lifestyle Tasmania has to offer.

If you want to make a difference for better

We are passionate about diversity and inclusion and welcome applications from qualified candidates of all ages, cultural backgrounds, abilities and genders. There’s a place for you amongst us to belong, and we welcome you to speak to us about any special requirements you may have to give you the best opportunity for success.

Please attach your resume and a cover letter outlining what skills and experience you will bring to the role.