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Form of workAre you looking to Join a dynamic team as a Service Desk Lead! Our client is expanding rapidly and is looking for an experienced Level 3 Service Desk Lead!
Lead a talented team in resolving IT technical issues, managing workload through efficient IT Service Management tools, and ensuring timely resolution of staff concerns. Bring your expertise in process enhancement, relationship building, and strategic direction to drive service excellence and support the organization's IT infrastructure.
Responsibilities:
- Guide the team in resolving IT technical issues encompassing desktop hardware and software, Microsoft 365
- Utilize IT Service Management tools to manage workload, including incident ticket creation.
- Monitor and manage vendor services for optimal performance across IT infrastructure, network, end-user services, and applications.
- Participate in the 24x7 Major Incident Management roster to ensure continuous support during major incidents.
- Define the long-term direction of the Service desk in alignment with strategic vision.
- Continuously maintain SLAs.
Requirements:
- Min 4 years MSP experience with service board management experience
- Currently hold valid Australian drivers licence
- Hold a Permanent Residency or Citizenship
Desired Experience/Qualifications:
- Proven ability to manage a Service Desk.
- Leadership and team management skills.
- Proficient in Cisco, Meraki, Fortinet
- Good Understanding of Sharepoint
- Proficiency in ConnectWise Or ServiceNow ticketing system
Benefits:
- Work Life Balance
- Bonus and Events
- Career Progression
- Training & development funded
If this role seems of interest, please respond to this listing, or email: **************@hamilton-barnes.com so we can arrange a follow-up call!
