Address
Form of workAbout UsFounded 37 years ago, Micromine is at the cutting edge of next-generation technology for mining. With offices in 9 different countries, we are one of the world's premier mining software companies; our technology is used in all corners of the globe. What We OfferAn established multinational business, growing fast, with great benefits:High growth company providing growth opportunities for our people
Work from home (WFH) and flexibility options to balance work and home life12 weeks paid parental leave – primary and secondary carers
Free gym membership
Employee Assistance Program for you and your family
Social Connection and Responsibility ProgramDelicious fresh fruit and coffee in the office
Discounted private health insurance
Novated leasing
The opportunity to work across both the Mining and Technology sectors
An engaging team culture and a modern office within Perth’s CBD About The OpportunityAs the Customer Service Desk Team Lead, you will be at the forefront of our Level 1 IT customer support team, driving excellence in service delivery and process enhancement across our global operations. If you thrive in a results-driven client facing environment and possess strong leadership skills, this is the opportunity for you.
Other responsibilities will include but are not limited to:Provide comprehensive telephone, email, and ticketed support for Micromine users. Recruit, train, and manage technical support resources globally. Provide guidance, coaching, and direction to team members.
Monitor and ensure adherence to SLAs and team KPIs. Address feedback and provide insights to improve customer experience. Follow up on bug/improvement request cases with development teams.
Act as the point of contact for escalations. About YouYou will have a proven background in a client facing support environment, ideally with…
Click here to view more detail / apply for Customer Service Desk Team Lead
