Service Desk Technical Support Officer

Join Packleader Group as a Service Desk Technical Support Officer

Are you passionate about providing exceptional Technical Support and thrive in a dynamic, fast-paced environment? Packleader Group is seeking a talented individual to join our diverse team as a Service Desk Technical Support Officer.

About Packleader Group:

Packleader Group stands at the forefront of innovation, offering a wide range of services and products across multiple sectors including energy, health insurance, energy efficiency, telecommunications, and business process outsourcing. With a commitment to excellence and a focus on delivering cutting-edge solutions, Packleader Group continues to redefine industry standards and drive positive change in the digital landscape.

The ideal candidate should possess the below skills: 

• Exceptional problem-solving and analytical skills
• Outstanding communication and interpersonal abilities
• A deep commitment to customer service excellence
• Mastery of time management and multitasking
• Proven experience in troubleshooting and Technical Support
• Expertise in network administration and maintenance
• Proficiency in hardware deployment
• Familiarity with diverse operating systems (e.g., Windows, macOS)
• Knowledge of virtualization technologies (e.g., VMware, Hyper-V)

Qualifications/Experience:

• A Bachelor's degree in Computer Science, Information Technology, or a related field is advantageous
• Industry-recognized certifications such as CompTIA A+, Network+, Security+, CCNA, or MCSA
• A minimum of 3-5 years of hands-on, relevant IT experience
• Previous experience in a Level 1 or Level 2 support role is essential

Ideal Candidate Characteristics:

• Self-driven and proactive with a history of delivering results
• Meticulous attention to detail and a commitment to thoroughness
• An effective team player and a capable independent worker
• Flexible and adaptable, thriving in dynamic environments
• Demonstrated empathy and a dedication to customer-centric solutions
• A commitment to ongoing learning and continuous professional development
• A proven history of success in similar roles within the field.

Join Our Team:
If you are interested in this opportunity, please submit your resume to
recruitment@packleaderpacific.com with subject line as “Service Desk Technical Support Officer” 
Applications close: Monday 25th March 2024.