AddressJoin us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Come and join our global team as a Customer Service Engineer working across our Angiography & Cardiology (AX), X-Ray (XP) and Ultrasound (US) modalities. Based in Melbourne and reporting into the VIC team Leader, the primary function of this position will be to carry out all day-to-day service, maintenance and/or installation activities on our systems across regional Victoria with minimal supervision ensuring compliance with customer satisfaction, quality and safety standards.
This position will be Monday to Friday between the hours of 7am to 7pm to meet the operational requirements of the business, you will also be required to participate in a rotational ‘on call’ roster.
Your role:
- Fulfilling the customer's needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, installations in accordance with business contractual obligations (contract obligations or billing policy)
- Timely completion of Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre
- Comply with all Environment & Safety (EH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action
- Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self-learning', computer based and 'on the job' training.
Your expertise:
- The successful candidate will be factory trained on the Siemens Artis zee & Q systems
- Exposure to other modalities such as (CT) Computed Tomography, (MRI) Magnetic Resonance Imaging, (NM) Nuclear Medicine and our Xray Products (XP) and Ultrasound Systems (US) would also be reviewed favorably.
- The successful candidate will hold a relevant bachelor’s degree.
- Experience in service, maintenance, and installations on relevant technologies i.e., medical equipment
- Candidate must be prepared to obtain a restricted Electrical License
Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please
