Service Desk Engineer - L2

As part of Capgemini’s commitment to diversity, equity, and inclusion, we strongly encourage applications from people who have come from historically excluded groups, such as Indigenous Australians.

Let’s talk about the role and responsibilities

• Work under supervision as part of a 5 to 10-person team, providing technical software, hardware and network problem resolutions to Capgemini customers.
• Assist with the diagnosis of problems, determining and implementing appropriate solutions; guiding and/or communicating resolutions to customers.
• You will be given opportunity and support to learn and build your skills on the job including regular training from subject matter experts.
• You will be offered ITIL4 Foundation certification.

A requirement will be to spend three days a week on-our client site and one day a week in our Collins St office.

Let's talk about the team

A collaborative atmosphere where we support one another to succeed. Responsible for the operations and maintenance of client dedicated computing platforms and servers, they install, maintain, patch, upgrade and continuously improve the operating environment.

Let’s talk about your capability and experience

• A requirement for this role is either:
  • two years of IT/tech-support experience or
  • a degree in IT with one year of professional experience.
• Excellent verbal and written communication skills
• A customer service mindset

At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply and tell us what you can bring to the role.

About Capgemini

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.

We released our inaugural Reflect Reconciliation Action Plan in 2023.

We aim to increase the long-term career prospects of indigenous people through initiatives such as our partnership with Deadly Coders which helps to build programs for primary and high school indigenous students to ignite a career in STEM.

In partnership with Nudge, we are building a trainee-based youth employment program in Western Australia.

Capgemini is attending the 2024 Garma Festival for cultural immersion, to deepen our understanding for reconciliation and build networks and opportunities to strengthen our commitments for First Nations people.

Capgemini has been recognised by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past three years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this. We are committed to being active allies for everyone.

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.

For more about why Capgemini https://www.capgemini.com/au-en/careers/why-join-capgemini/

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