Address
Form of work- Hourly rate plus employee benefits, incentives, discounts, shares & more!
- Achieve work life balance in a permanent full time role, Monday to Friday only
- Work flexibility, after completing your first 6 months enjoy 2 days per week WFH
YOUR OPPORTUNITY
We're on the hunt for a Service Improvement and Expediting Officerto join our team in Scoresby VIC!
Supporting our Expediting Lead, we're looking for someone ready to make a meaningful impact on our customer experience. Using your specialist investigative skills you'll work closely with the team to ensure smooth and timely processing of customer orders, and analyse the root causes of any issues to ensure continuous Service Improvement.
It's a great opportunity to start your long term career with a Wesfarmers business!
Your key responsibilities will include, but are not limited to:
- Handle Open Order & Back Order enquiries for customers, providing clear and informed updates until resolution
- Provide timely and quality service to meet the needs of our customers and ensure satisfaction
- Work closely with internal and/or external stakeholders, fostering strong and productive working relationships
- Identify and assess customer requirements using appropriate question techniques, navigating Internal and External Systems to enable the best service and product mix to achieve acceptable DIFOT levels
- Identify, evaluate, and recommend alternative service solutions where required
- Seek opportunities to improve processes or create efficiencies within your work area and team.
What you'll bring to your new role:
- Strong communication skills, both verbal and written
- A proactive approach to problem-solving and paying attention to detail
- The ability to work collaboratively within a team
- Motivation to provide exceptional service outcomes for customers
- Proven ability to analyse and solve complex problems
- Confidence in negotiating, influencing, and communicating effectively
CULTURE & BENEFITS
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
- Base salary and other incentives
- Flexible working, and hybrid option available after first 6 months (2 days WFH/3 days WFO)
- Attractive Wesfarmers share plans every year
- Highly successful Refer-A-Friend program – to earn up to $2,000 for each referral!
- Generous paid parental leave policy
- Regular team events, celebrations and BBQs
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Further Wesfarmers discounted offers from over 300 corporate partners
- Free onsite free parking and more!
OUR STORY
Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
Video
