Service Improvement Manager

• Student Enrichment and Employability Development (SEED)
• This is a full-time continuing position with salary in the range $108,975 - $122,176, plus a generous super allowance of up to 17%.
• Make a genuine impact in this exciting and multi-facetted role dealing with a broad range of internal UQ stakeholders and leading a high-performing team to deliver efficient student services.
• Based at our St Lucia campus

About This Opportunity

Lead a high-performing team that supports the delivery of efficient student services. Develop dynamic performance reports and ensure effectiveness student services systems. Collaborate with UQ stakeholders to achieve university-wide project goals.

Key responsibilities will include:

• Provide leadership and expertise in system use and data reporting, facilitating evidence-based decision-making to improve student services and experiences at UQ.
• Collaborate with ITS to develop technology roadmaps, project proposals and business cases, ensuring alignment with organizational policies and strategies, and overseeing change management processes.
• Build a comprehensive understanding of available systems supporting student experiences at UQ through collaboration with stakeholders, addressing operational needs, issues, and opportunities, and facilitating effective problem-solving.
• Identify and develop relevant data sources and analysis methods to enhance student-centric services, delivering reports on usage trends, targets, and recommendations based on evidence.
• Lead a high performing team who can deliver service excellence and maintain high levels of productivity through efficient workload management and effective performance management.
• Coordinate Student Affair's Work Health and Safety responsibilities and obligations under the Act and the overall state of Work Health and Safety. This position will also support the Work Health and Safety Coordinator

About You

• Completion of postgraduate qualifications or equivalent experience, with demonstrated expertise in managing teams and client-centred services to enhance student engagement.
• Experience managing a team of people to deliver effective and efficient client-centred services including but not limited to business and data analysis initiatives to enhance the student experience and engagement.
• Extensive experience in business and data analysis across digital platforms, collaborating with stakeholders to gather requirements, conduct analysis, and prioritize delivery aligned with service goals.
• Proven track record in developing and implementing project plans, measuring outcomes, and effectively communicating progress within established standards.
• Exceptional analytical and problem-solving abilities, capable of conceptualizing and implementing innovative solutions within specified frameworks, supported by excellent interpersonal and communication skills to engage with stakeholders at all levels.

You must have unrestricted work rights in Australia for the duration of this appointment and may be required to complete background checks including, criminal history and education checks.

About UQ

As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave.
• 17% superannuation contributions.
• 17.5% annual leave loading.
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
• Health and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
• On campus childcare options.
• Cheap parking (from just $5.75 a day).
• Salary packaging options.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the 'About You' section.
• Resume

For more information about this opportunity, please contact Corinne Francken at **********@uq.edu.au. For application queries, please contact ******@uq.edu.au stating the job reference number (below) in the subject line.

Applications close 31 March 2024 at 11.00pm AEST (Job Reference Number - R-36144). Please note that interviews have been tentatively scheduled for 8 April 2024.

At UQ, our strength lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to ******@uq.edu.au for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.