Address- Work with an experienced and collaborative team of Community Housing professionals
- Enjoy non-for-profit salary packaging up to $15,900 per year
- Access Health and Wellbeing programs including Employee Assistant Program
- Hybrid working arrangements supported
- Great office location - currently located at Hurstville, with re-location to Liverpool in September 2024
We have an opportunity for a Service Improvement Manager to join our Service Outcomes and Improvements team. Leading the SGCH approach to operational Service Improvement and working collaboratively with our frontline teams to shape and drive improvements, this role is critical to ensuring our customer receive the best possible services.
You will lead and support a team of Service Improvement Coordinators, to review identified areas of service delivery and work collaboratively to redesign services to simplify processes for teams.
To succeed in this role, you will be a solution focused individual, have strong organisational and communication skills, and good project management capabilities. You will ideally have experience in the housing sector and be able to work collaboratively with front-line team members.
This is a full-time, contract parental leave cover role to July 2025, based at our Hurstville office currently (re-location to Liverpool in late 2024)
If this sounds like you, please head to our website https://www.sgch.com.au/join-our-team/ to download the full position description for further details on the role and what’s on offer.
How to applyTo apply for this role, please email ****@sgch.com.au by 9.00am Monday 01 July 2024, with your CV and cover letter addressing the essential requirements below:
- Experience in leading and implementing projects and initiatives that contribute to improved customer services
- Experience in working collaboratively across service areas to successfully deliver project outcomes
- Experience in analysing and interpreting data and information to identify Service Improvement opportunities
- Strong understanding of continuous improvement principles and their application to service delivery in a housing and homelessness context
- Strong partnership building and project management skills
- Strong written and verbal communication skills
St George Community Housing (SGCH) provides sustainable, safe, and affordable housing as the foundation for our customers to connect to opportunities and build their communities. With a business head and a social heart, we deliver together with passion and purpose, guided by our values. Recognised as Employer of Choice (Public Sector and Not For Profit) at the 2022 Australian Business Awards, at SGCH you can realise your potential, whilst being supported to balance and achieve.
SGCH is an Equal Opportunity employer. Diversity makes us stronger and we want an organisation that reflects the communities we serve.
SGCH has a Safety at Work: Vaccination Policy which makes vaccination against COVID-19 a condition of employment/engagement for all workers unless an exemption is granted under the policy. This condition also extends to maintaining vaccination through booster shots, if required in line with any public health orders or if SGCH assesses this is required to meet its duties under the Work Health and Safety Act 2011 (NSW).
