Service & Insurance Coordinator (Graudate)

Acknowledgement of Country:
Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.
About us:
At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.
Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?
About the role:
As the Service & Insurance Coordinator at Hostplus, you'll spearhead the end-to-end management of superannuation insurance claims, prioritizing superior customer service. Reporting to the Claims team with a dotted line to the Super Hub manager, you'll actively contribute to both functions. Your main responsibilities include efficiently managing claims, ensuring positive relationships, and participating in team meetings and training. This role combines technical expertise, customer service excellence, and a commitment to regulatory compliance, making it a key driver of success for both the Claims Team and SuperHub Light office. Join us in shaping a positive and efficient claims experience for Hostplus members.
About you:
The ideal candidate will possess the following skills:
Claims:

• In-depth knowledge of superannuation and life insurance products, claims, and relevant legislations.
• Proven case management and claims assessment experience.
• Proactive service focus with strong relationship-building skills.
• Ability to manage and resolve complex Death & TPD claims.
• Proficient in monitoring insurers and ensuring adherence to service level agreements.
• Strong claims administration background, including managing declined claims and complaints.
• Excellent negotiation and problem-solving skills.
• Solid understanding of a Trustee's role in determining death benefit entitlements.
• Ability to handle escalated situations with composure.
• Exceptional written and verbal communication skills for articulating complex information.

Service PlusCentre:

• Proven experience in customer service or call centre, preferably in financial services
• Ability to understand and explain complex concepts in simple terms.
• Experience working in a fast-paced environment with effective prioritization.
• Demonstrated ability to build rapport with internal and external customers.
• Knowledge of superannuation, insurance, or advice models is advantageous.
• Friendly, caring, can-do approach to work is a must.
• Bring a friendly, caring, and can-do approach to the workplace.

Why work for us:
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• 15% superannuation.
• Access to subsidised financial advice.
• Salary packaging.
• Flexible work arrangements.
• Excellent EBA based conditions eg: including generous, flex leave, paid parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

How do I apply?
If you are interested in this opportunity, please follow the prompts to make an application.
We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.
We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, neurodiverse individuals, women, and people with a cultural or linguistically diverse background. If a reasonable adjustment is required to assist you during the recruitment process, please reach out to us via email at talent@hostplus.com.au.
We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.
We Care: We care about our work, our clients and colleagues.
Better Together: We've got each other's backs, and we never walk alone.
Go For it: We are optimistic, and we focus on solutions, not problems.
Keep it real: We are honest, genuine, straightforward and transparent.
Be Proud: We are proud of who we are and the work we do every single day.