Address Permanent Full-Time role
40 hour working week with a flexible WFH model.
Opportunity to work from any of our offices in Chatswood, St Leonards or Charlestown.
Attractive salary, + super and annual leave loading.
Help drive digital transformation within Australia’s largest public health system.
About usWorking at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.Come work with usWe have an exciting opportunity in our Customer Engagement and Service Transitions team for a Service Management Group Manager.The role is responsible for leading, driving, and managing IT Service Management (ITSM) practices across eHealth NSW and other NSW Health-supported entities. This includes strategic planning for and delivery of Service Management services to NSW Health, Local Health Districts, and agencies, including eHealth. This role has significant impact on the achievement of required performance and service levels whilst negotiating and managing competing strategic and current operational objectives.This is a key role in driving a significant IT Service Management change program within the eHealth NSW Customer Servies (CS) branch.Health Manager Level 5: $161,042 - $180,143 pa + 11% superannuationFor more information, read the full Role Description.What you will do As an integral member of the CEST team, you will:
Lead, Coach, and mentor the large Service Management function to achieve operational efficiency and effectiveness in state-wide service provision.
Actively participate in the Customer Services management team to ensure the appropriate strategic, budget, and planning processes are performed to ensure the effective implementation of policies, and plans and financial management.
Lead the development of new Service Management products and service offerings, ensuring all design, planning, and operational requirements are met to ensure the best IT services to match the strategic business needs of eHealth.
Lead, counsel and provide authoritative advice, as well as building long term strategic relationships, with senior stakeholders, using exceptional negotiation skills whilst maintaining organisational and strategic objectives.
Provide leadership and direction on Service Management process adoption working with ITSM practice managers, platform and product owners and other key stakeholders to ensure the Service Management processes are properly implemented, maintained, and improved.
About you
We are seeking motivated and committed individuals who have:
Thorough understanding of all ITIL practices and in-depth knowledge of how these practices interact and enable business outcomes.
A true passion for applying Service Management best practice in an operational context that is fit for purpose.
Knowledge of, and experience working with one or more enterprise ITSM tools (such as ServiceNow).
Experience managing a large team, with sound mentoring and coaching skills to ensure engagement, performance and a great team culture is maintained.
If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.Benefits working with eHealthOur people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:
Flexible work options
Skills and leadership development training programs
Allocated day off per month
Salary Packaging
Health and wellbeing programs
More information about these benefits, can be found at Benefits | eHealth NSW.Valuing diversity and inclusioneHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+ for all advertised positions and have strategies in place to support you.For more information on the strategies in place to support diversity and inclusion, please visit our Diversity and Inclusion Strategy.How to applyTo apply for this role, please submit an online application and attach your resume (up to 5 pages) along with responses in the online questionnaire which describes how your capabilities, knowledge and experience make you the best person for this role. To help you prepare, these questions are:
· Identify an IT Service Management uplift program you have previously ran or worked on. What was your approach in determining what needed to be uplifted, explain how you went about it, what did you learn and what would you do differently next time?
· What do you see as the challenges this role is likely to face when trying to drive or support cultural changes in a distributed support model ICT environment, and describe how you would apply your capabilities to help achieve such a goal?
· What is your approach to understanding the capability, strengths and areas for development for staff and teams? Provide an example of how you have done this, as well as developed capability at the individual and team level?
If you require assistance or have any questions about the role, please contact Janine Treacy on Janine.Treacy@health.nsw.gov.au
If you require assistance or have any questions about the recruitment process, please contact Dane Brown on Dane.Brown@health.nsw.gov.auApplications close: Sunday 7th April 2024 (11:59pm)
