Service Management Officer - Multiple

• Closing Date: 9 April 2024, 9AM

face2face reference: 598814

Location: Geelong VIC, Canberra ACT, Midland WA

Hours: Full-time

Contract length: 12 Months Contract + Possible (Pending approval)

Entry requirements: Australian Citizen + Pre-engagement Check

Pay range: $75.00 hourly, ex super

About the role:

The ideal candidate for the APS 6 Service Management Officer role should have a minimum of 5 years' experience in IT Service Management within an ITIL framework. They must excel in collaborative team environments, possess strong communication skills, and demonstrate advanced problem-solving abilities. Additionally, they should show a commitment to meeting work targets and maintaining high standards.

Duties

• Identifying, documenting and categorising practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.
• Engagement with technical owners and stakeholders, and facilitation of relevant forums to enable efficient resolution of practise work items to effective business outcomes.
• Reporting on practice operations and performance.
• Identifying, developing, and implementing continuous improvements to practice capability, maturity, and performance.
• Engagement with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc.

Required Experience/skills

• Demonstrated minimum 5 years’ IT Service Management experience in an ITIL based practice such as Problem Management, Change Management, Release Management etc.
• Demonstrated experience working in high performing, collaborative team environment both in-person and virtually.
• Demonstrated experience working with stakeholders, vendors, technical and business resources to achieve effective outcomes.
• Demonstrated high standard of written and verbal communication skills.
• Demonstrated high level problem-solving skills. conceptual, analytical

Desirable Experience Skills

• Experience in other related IT practices such as Service Desk, Software Development, Infrastructure Management etc.
• Experience in technical documentation e.g. process or policy design.
• Experience with Atlassian JIRA Service Desk and/or Confluence.
• Experience working in Government or providing services to Government agency.

If this sounds like the role for you, and you'd like to learn more, click apply now. f2f Recruitment team will be happy to assist you.

Urvish Kahar

02 6199 5***

*******@f2frecruitment.com.au

Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills? If they position you as a strong, quality candidate, it’s well worth applying for the position. Read more on transferable skills: www.f2frecruitment.com.au/transferable-skills-more-important-than-ever

#APS

• Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is send your resume to *******@f2frecruitment.com.au.