AddressService Manager Extraordinaire
Are you an experienced social worker, team leader or Service Manager, who is known to be an inspiring communicator, with a demonstrated commitment to outstanding services and a creative problem solver? Are you looking for flexible working hours, a team that brings the good vibes every day, and a role where you can contribute positively to your community? Join our team at Dynamic Ability Support as our Service Manager / Participant Success Leader for all this and more!
Dynamic Ability Support is passionate about providing person-centred disability support services with a distinctly unique touch. We're on a mission to connect, understand, and empower our participants and teams, by fostering a sense of individuality within our community.
We currently offer services including;
- Individual Support
- Social Groups
- Development Programs
- Respite & Short Term Accommodation
As a Leader of our Individual Support Team Leaders, you'll be, wise in the ways of NDIS, a reliable mentor with exemplary time management, and someone with an unwavering commitment to maintaining high-quality services. Your role is diverse, but you will likely spend most of your time mentoring and developing our five fabulous Team Leaders. They are the heartbeat of our service and work tirelessly to place our participants directly at the centre of all our services. Your commitment to exceptional services will be demonstrated through your creative problem-solving that balances choice and control, duty of care and organisational risk.
This Leadership role with DAS is a wonderful opportunity to further develop your management skills while working with a passionate, supportive and agile NDIS service provider.
Your Role:
- Provide Leadership wizardry to our individual support Team Leaders
- Act as a 'cool-cucumber' escalation point for case management or challenges.
- Maintain precise organisational policies, procedures, and KPIs
- Utilise your sound understanding of NDIS legislation and SCHADS award to design solutions
- Identify and develop risk/hazard mitigations in line with NDIS, WHS and other legislation
- Contribute to the design and development of our spectacular individual support services
- Uphold privacy and security by safeguarding important records and documents.
- Routinely prepare and distribute documents, reports, and presentations with precision.
- Design person-centred support plans for NDIS participants
- Support internal auditing and quality control procedures
- Develop training plans and performance management strategies for your team.
Above all, we seek an optimistic individual committed to adding value by creating a positive environment for our team and participants alike; our community.
Service Manager Must-Haves:
• Bachelor's Degree or Diploma in Community Services (or equivalent experience).
• Management experience of at least 3 years demonstrating the management of a team in achieving clear KPI's
• Working with Children's Check (WWCC),
• NDIS Workers Check,
• Driver’s license,
• Valid First Aid Certificate (desirable)
• Superior computer skills - especially with Google Workspace and Microsoft 365 suite.
• Exceptional time management and communication, both written and verbal.
• Social work or Customer Service experience (desirable)
What's in it for you, you ask?
• A vibrant workplace filled with fun and like-minded individuals.
• A reward and recognition program.
• A well-established induction program and access to our industry-leading online training platform.
• The opportunity for Mental Health First Aid Training.
• Genuine career development prospects.
• Access to our Employee Assistance Program.
• Ability to work school hours or part-time.
Ready to Shine as a Participant Success Leader?
If you're ready to take on the challenge, having leadership wizardry in abundance or possessing prior experience in the disability services industry – that's a bonus! We can't wait to hear from you.
