Service Manager Automotive

Family-owned and operated since 1978, Mike Blewitt Coffs Coast has a unique opportunity for an experienced automotive Service Manager. Our brands include Ford, Isuzu Ute, Kia, and Mercedes Benz.

With steady population growth over recent years and with further growth projected, the Coffs Coast region offers the ideal blend of lifestyle and career opportunities. 

www.planning.nsw.gov.au/Plans-for-your-area/Regional-Plans/North-Coast/North-Coast-Regional-Plan-2041 

With a refurbished facility in 2023 for all brands, the dealership is well-prepared to deliver the experience our customers deserve. 

Our new Service Manager will play a pivotal role in ensuring the efficiency and effectiveness of service and pre-delivery operations. This will be achieved through success in the following areas:

• Management of a team of service technicians, detailers, and service advisors
• Handling customer inquiries and concerns, providing exceptional customer service, and ensuring their needs are met promptly and professionally
• Ensuring the team delivers outstanding customer service
• Monitoring service department performance, efficiency, and profitability
• Collaboration with other departments to streamline processes and enhance overall dealership performance
• Ensuring a safe work environment is regularly maintained
• Ensuring compliance with all manufacturer's brand standards

We welcome a friendly, progressive candidate who can demonstrate:

• Extensive understanding of franchised dealer service operations
• Proven leadership and mentoring capabilities
• Proven ability to manage budgets and achieve KPIs
• Ability to navigate computer software and systems
• Excellent communication skills and attention to detail
• Ford experience will be highly regarded but is not essential

We are happy to offer:

• Highly competitive remuneration
• An enjoyable lifestyle on the mid-north coast of NSW
• Major business growth potential
• A brand new dealership facility opening mid-2024
• Further career progression within the Fixed Operations department
• Recognition of candidates with proven exceptional experience in this role

Candidates who are deemed suitable will be required to undertake a police check before employment and will be contacted directly.