Service Manager - Ndis Provider

Service Manager (Immediate start)

Job Profile:

At Greenleaf Care Services, we all work as part of a team to ensure that services are delivered in accordance with Greenleaf Care Services' vision and values and the National Disability Insurance Scheme

As a Service Manager you will be an essential part of Greenleaf’s NDIS service delivery. As Service Manager you will be responsible for overseeing the day-to-day operations of Greenleaf’s NDIS Support Services, predominantly across our SIL (Supported Independent Living) houses in Canberra - Goulburn Region.

Our Staff's benefits:

• Supportive work environment
• Competitive rate of pay
• Work life balance
• Ongoing training and development
• Opportunity for career development
• Employee Assistance Program (EAP)

Duty Statement:

Oversee and manage Greenleaf NDIS Program and Services effectively and efficiently. Ensure our services are compliant with NDIS Practice standards and quality indicators.
• Manage SIL houses in the region through Service Coordinators and House Coordinators, which includes the service delivery to participants and supervision/ guidance to staff in those houses.

• Manage and oversee the community access supports and Centre/ Community based Group Activities in the region includes supervising staff and take regular feedback from the participants and stakeholders.

• Visit our SIL houses on a regular basis and ensure the participants and staff are working in a safe, supportive, and caring environment.
•  Build a positive rapport with participants, carers/ families and other stakeholders.
• Develop and maintain an excellent relationship with other community organisations, hospitals, community mental health teams, Public Trustee and Guardian, providers & consumers forums, etc.
• Be actively involved in the multi-disciplinary team meetings, case conferences, hospital discharge planning meetings, etc.
• Oversee risk assessments and develop risk mitigation plans with internal and external stakeholders.
• Oversee the implementation of high-quality Support/ Care/ Recovery plans and positive behaviour support plans.
• Oversee and guide Service Coordinators/ House Coordinators in developing person-centered risk assessment, Care/ Support/ Recovery plans for the participants and assisting them to work towards achieving their individual goals.
• Ensure all reporting including compliance reporting (reportable incidents, restrictive practices, etc.) done in a timely manner with Quality and Compliance Manager; work as Reportable Incidents/ Restrictive Practices Reporting Officer on behalf of Greenleaf to NDIS Quality and Safeguards Commission, Office of Senior Practitioner (ACT) and Department of Communities & Justice (NSW)
• Take regular feedback from the participants, families/ carers and other stakeholders and make necessary corrective actions.
• Oversee and evaluate the reports prepared by the House Coordinators and Support Workers to ensure the reports are appropriate with high standards.
• Provide guidance and support to Service Coordinators/ House Coordinators for NDIS Plan reviews (if needed) and any other complex meetings.

Requirements for Appointment:

The successful applicant must have:

• Experience in providing positive support to clients with challenging behaviour
• A current NDIS Worker Screening Check
• A valid National Police Check (issued within 3-month period) 
• A certificate for NDIS Worker Orientation
• A current first aid certificate & Mental Health First Aid Certificate
• A current Australian Driver's License 
• Comprehensive car insurance

Selection Criteria:

Essential

1. Must have minimum Diploma in Leadership/ Disability/ Mental Health/ Community Service.
2. Minimum 3 years demonstrated experience as manager with disability services - including experience in managing NDIS services.
3. Sound oral and written communication and customer service skills, where you will have past experience liaising with key stakeholders including families and multi-disciplinary teams.
4. Demonstrated ability to manage critical and complex issues and challenging situations.
5. Demonstrated crisis management skills.
6. Demonstrated ability to prioritize tasks, share information and manage your time to an excellent standard.
7. Demonstrated strong leadership skills and ability to foster committed and collaborative teams.
8. Demonstrated extensive knowledge in disability sector, National Disability Insurance Scheme (NDIS) and NDIS Quality & Safeguards Commission.

Desirable

1. Tertiary qualification in Social Work/ Psychology/ Counselling/ Nursing/ Management.
2. 2 years’ experience as accommodation manager for NDIS Supported Independent Living (SIL) program.
3. Therapeutic Crisis Intervention Training Certificate.

Application Instructions:

Interested applicants should submit:

• A one-to-two-page cover letter addressing the selection criteria.
• A resume
• Contact details of at least two professional referees (one must be from current employer, if currently not working, most recent employer would be fine.

Further information, please contact Jenny Harper on 0431 429 *** or contact office on 1800 800 777

Please submit your application through SEEK. 

Note: Only shortlisted applicants will be contacted