Service Manager Support

Service Manager Support 

Bethania & Mt Warren Park - Full time position

Palm Lake Care are leading the way in Aged Caring Communities and innovation, and we look for the best people in aged care to help us make a difference.

We are looking for a Service Manager Support person to join our team across Bethania and Mt Warren Park. This role is ideal for someone looking to take the next step in their career. You will work under the guidance of and support our Service Manager to deliver quality care to our residents and provide leadership to the care team. 

To successfully continue the culture of care that exists you must be a proven hands-on leader others want to follow. You will lead by example by being an approachable mentor with a commitment to quality. Experience with the new Aged Care Quality Standards is an advantage, but an unwavering commitment to our PLC Promise for the continual pursuit of excellence is essential.

Are we the right fit you?

If you have ideas and are passionate about making a difference then talk with us. We are a family owned and operated company with over 40 years of experience who don’t want to be the biggest – just the best. We are nimble and decisive, good listeners and collaborative. Your drive and passion for success will be matched, your talent appreciated and your vision shared by the Central Support Office team who are willing and able to help across all areas of the business. Together we set goals and we go for them. When they are achieved, we set newer and more ambitious ones!

At Palm Lake Care, we strive to do things differently, we are innovative, and like to think we showcase what aged care  at its best is and create a better, safer and more comfortable environment for every resident. We value and celebrate people who care, take ownership and want to make a difference. The community is our residents’ home. We respect their privacy, dignity, choices, and independence.

The main function of the Service Manager Support role is to provide managerial and operational support to the Service Manager, to ensure the smooth and efficient day to day operation of the Community. 

If rewarding, meaningful work is important to you, then this a great opportunity to really make a difference. 

A few obvious things:

• Business management qualification (preferred)
• Occupational health and safety qualifications
• Certificate 4 in training and assessment
• Moderate level computer skills
• Accepted Police check
• A preference of at least one year’s administrative experience in a senior position Experience in administration and auditing
• Working knowledge of Quality Assurance Programs
• Demonstrated understanding and compliance with the Aged Care Quality standards and the incoming strengthened Standards
• Ability to communicate effectively with all levels of management, staff, residents and their representatives
• Display initiative in recognising problems and willingness to assume responsibility for actions taken
• Ability to establish and maintain rapport with all staff, visitors, contractors and allied health professionals
• A clear understanding SIRS (Serious Incident Response Scheme) and escalation process
• Willingness to support the Philosophy, Values and Pillars of Palm Lake Care

Main duties but not limited to:

• Meeting the operational and administrative needs of the community including general stock and supplies management and ensuring duty lists updates and availability.
• Manage end to end recruitment, replacement and assessment of employees as required with a focus on Food Services, Housekeeping  Team and Maintenance Officers.
• Assist in the preparation of rosters on a fortnightly basis
• Work collaboratively with the Service Manager to ensure compliance with accepted professional Infection Control guidelines and practices
• Assist the Service Manager to ensure a safe, secure environment, in accordance with Occupational Health and Safety guidelines and Fire Regulations, for staff, Residents and visitors
• Working within a quality audit schedule
• Internal feedback management
• Assisting with annual performance reviews
• Assisting with investigations of complaints

What we can offer:

• Collaboration and support with a highly innovative Central Support Team focused on continuous improvement
• An opportunity to have a career path with support and encouragement from the Central Support Team
• The opportunity to work with a group of great people who are passionate about working in aged care and making a difference
• Excellent working conditions with a focus of care for our employees
• Being a part of a family focused organisation, dedicated to supporting our aging population

If you want your drive matched and the resources to bring your ideas to life, then consider joining us.