Service Officer

An AO3 Service Officer vacancy is available in the Client Operations team of the Queensland Revenue Office in Maroochydore. Working in a call centre environment, you will be responsible for receiving a high volume of calls relating to state taxes and grants, including duties, payroll tax and land tax.

We are looking for people to join us in creating a constructive and collaborative workplace environment that leads to a better experience for our clients and stakeholders whilst delivering exceptional services to Queensland.

In the role of Service Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centered environment.

Your key responsibilities will include:

- Providing timely, helpful and supportive client service (both internal and external) whilst adhering to the Client Charter and other relevant client engagement standards.

- Providing accurate and consistent information, and/or education assistance, through various media to clients or their agents.

 - Analysing, interpreting and applying relevant legislation, information and data, exercising sound judgement to make effective decisions, assessments and/or recommendations.

- Navigate computer systems efficiently and effectively to maximise efficiencies and improve client services

- Ensuring your work complies with established guidelines, procedures and record keeping standards.

- Actively contributing to the achievement of agreed team performance standards.

- Working collaboratively to identify and promote improvements which enhance client experiences and organisational outcomes.

To be successful in the position, you will need:

- Persistence, resilience and negotiation skills

- A working knowledge of digital and data technology/systems

- The ability to interpret and apply legislation and/or policy or the ability to rapidly acquire this capability

By joining QRO you will have opportunities for continued learning, growth and career development.

To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, impairment, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/544085/24

Closing Date: Friday, 23 February 2024