Service Supervisor

The Company:

27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.

The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.

A company with branches throughout Australia, Fresh & Clean is a mature, stable and successful business with dependable support systems throughout the organisation and an ingrained culture of safety and continuous improvement.

Why You Should Join Us:

• Permanent Full-Time - Enjoy the great job security of a fulfilling position with a market-leading company, an essential service provider for local businesses. 
• Exciting Career Journey - Be part of an international company with 27 branches nationwide, offering numerous opportunities for professional growth. You will never get bored!
• Unlock your career advancement with comprehensive leadership training opportunity - empowering you for professional growth
• Family-Friendly Flexibility - Embrace the perfect work-life balance with a Monday to Friday, 6 AM - 2 PM schedule – ideal for school parents. 
• Diverse and Inclusive Team Harmony - Join a supportive environment where managers are dedicated to bringing out your full potential.  
• Positive Customer Connections - Contribute to our success by cultivating and nurturing positive relationships with our valued customers.

About the Role:

As a Service Supervisor, you will be key to the everyday operational success of the business. Reporting to the Business Manager, you will also contribute to the success of Fresh & Clean by providing excellent customer satisfaction to our wide variety of customers and be the key support for one of our key clients.

In this role, you will be responsible for:

• Daily management of Cleaner Drivers and servicing requirements
• Supervising customer site asset installs
• Resolving customer service issues
• Supervision of assets & consumable stock
• Administration of customer site inductions
• Support the Business Manager with probation reviews, performance improvement plans, safety improvements, staff training and development, and toolbox meetings

The role will suit a person with strong customer service and staff leadership experience who is happy to work on the frontline, leading by example. You will need to be able to plan your time effectively across multiple aspects of the business, including customer experience, service delivery and fleet management.

What do we need from you?

• 2+ years’ team leader/Supervisor experiences, leading a team of 5 - 10  people is a must.
• Valid Driver Licence.
• Proven success in a customer service role.
• Well organised and able to multi-task in a fast-paced environment, while maintaining a high attention to detail.
• Excellent interpersonal and people skills with clear and confident telephone manner.
• Proficient in Microsoft Office and online management tools.

Join our dynamic team and secure your future with a thriving industry leader. We are an essential service provider for top local businesses, ensuring stability and growth in your career. Don't miss this chance to be a part of something extraordinary – apply now!

As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking and health screening that involves proof of COVID-19 vaccination, drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage. 

Fresh & Clean is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.

Agencies please note: Fresh & Clean is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Fresh & Clean via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Fresh & Clean. No fee will be paid in the event the candidate is hired by Fresh & Clean as a result of the referral or through other means.