AddressCabin Services Australia is Australia’s leading provider in cabin cleaning and ancillary services in the aviation industry across Australia. We service over 50 International and Domestic airlines with more than 500 flights per day and ensure the passenger experience is our number one priority while providing on-time service at the highest possible standard.
The role will be responsible for monitoring the labor budget by planning and effectively distributing resources to ensure the operation is running effectively while ensuring a consistent service level is delivered to our customers. You will have a passion to coach and develop staff throughout the employee journey in-line with CSA and customer guidelines.
Key duties and responsibilities:
- Logistical allocation of staff around the airport
- Responsible for strategic decisions in case of delayed aircraft departures to ensure that customer requirements are met
- Monitor and control activities against budget, ensure maximum efficiencies are achieved to improve budgetary targets;
Monitor effectiveness of procedures and make recommendations for improvement - Professionally liaise with airline representatives as required
- Conduct quality audits and surveillance on the work performed during routine and non-routine to ensure the aircraft is completed to expected standard
- Monitor individual employee performance against standards and set KPI’s
- Prepare and issue audit reports and identify required corrective actions
- Identify and resolve any issues or conflicts when necessary
- Comply and ensure all staff under your direction are complying with WHS, Airport security, Biosecurity, Airside driving and other regulations
- Carry out various administrative & reporting duties as requried
More about you:
- Background in Aviation (desirable however not essential)
- Demonstrated skills set in leadership, decision making and organisational skills
- Ability to create a harmonious team working environment
- An advocate for promoting a safe and compliant workforce
- Strong computer literacy – across Microsoft Office
- Ability to communicate effectively and work part of a team
- Willing to commit to a rotating roster including mornings, evenings and afternoons shifts
- Proven ability to exercise discretion at all times
If you are looking for a new and challenging setting in the world of aviation, apply now!
