Service Support Admin Officer

For Children. For You. For Always.

Are you ready to do something that truly matters?

At C&K, our purpose is to make a positive impact on children’s lives. It’s what we’ve been doing for more than 115 years. Through evidence-based thinking, hard work and true compassion, we’ve built a trusted reputation as Queensland’s leading provider of early childhood education.

But times are changing, and so are we. And although we’re passionate believers that children come first, we know our people must come first, too.

Join us and find a better way with C&K - for children, for you, for always.

In these roles you can really make a positive impact on families lives through expert talent support to our centres. We asked one of our team members Alex about her journey with us, and this is what she had to say;

'I started with the finance team at C&K in August 2022 and I found the recruitment process and onboarding a really positive experience. I love being part of an organisation whose vision is to see a state “where every child flourishes”. I value the opportunity to contribute, even in a small way, to the impactful work that is being done in the early childhood education sector.' 

Support our Beautiful Centers

We have one fixed-term full-time position with immediate starts available (ending in December 2024) based at our stunning central office in Kedron, you will join our established Service Support team maintaining and improving the functionality of C&K's center management system and processes.

The role:

• Work collaboratively with our centres with advice, troubleshooting, Service Support and system configuration for our childcare management system, Kidsoft.
• Provide quality training and education to our leaders in using the system.
• Provide assistance and education to our leaders around managing their funding requirements in the system.

You’ll be vital to supporting our Early Childhood leaders via phone and email with their Childcare Management System including funding assistance, system set up and trouble shooting and training. 

Joining our Family

The role will suit an experienced administrative professional with experience in the childcare or education sector. If you have worked in a similar organisation or within an Early Childhood centre, you will be a perfect fit. You will bring:

• An understanding and knowledge of the different care types in Early Childhood is essential with an understanding of QLD Kindergarten funding being an advantage. 
• Knowledge and experience in the use of a child care management software e.g. Kidsoft.
• Competent system skills. Experience using helpdesk support software (e.g. Freshdesk or similar) is desirable.
• Ability to efficiently manage high volume issues/incidents and requests using a helpdesk ticketing system through to resolution (including the documentation/recording of resolutions).
• Ability to facilitate training sessions (via face-to-face and/or webinar formats) and the creation and/or maintenance of training documentation.

You will need to hold or be willing to obtain;

• Paid Blue Card or Exemption Card 
• A Police Check current within 3 months or willingness to obtain one (we will cover the cost of both this and the Blue Card😉)
• Any relevant HR, Marketing & Communications or Business qualifications will be highly regarded, though not essential.

Joining us will bring you:

• Work-life balance with the option to work from home two days a week, plus one allocated day off each month + flexible start and finish times. (One later shift, finishing at 5:00pm, per week will be required)
• Expand your skills and knowledge with training opportunities, ongoing support and experienced mentors who help you achieve. 
• Exclusive Childcare discounts
• Live, work and be well with our Employee Assistance Program for you and your family, plus health insurance discounts through Bupa.
• Prioritise what matters most with parental leave, return-to-work support, and family-friendly priority access to C&K childcare centres.
• Be rewarded for supporting the growth of our teams with a $1000 referral bonus for referring a successful candidate to any C&K vacancy.

Join us and find a better way with C&K - for children, for you, for always.