Service Support Administrator

Service Support Administrator
Be a part of delivering high level ICT support across our organisation through the efficient maintenance of our Service Desk and proactive asset management. As our Service Support Administrator you will have the opportunity to work with a professional and collaborative team within a unique heritage environment.
What the opportunity is:

• Employment with Museums of History NSW.
• Clerk Grade 5/6. Remuneration package includes salary ($93,295 - $102,941), employer's contribution to superannuation and annual leave loading.
• Full-time Ongoing employment at 35 hours per week.
• The role will work across the Sydney area.

What we do
MHNSW brings together the museums, historic houses and associated collections previously in the care of Sydney Living Museums with the vast collection of more than 13 million items held by the former NSW State Archives. This includes one of the world’s most complete and important collections documenting colonisation.
What you’ll do with us
This role monitors and maintains the ICT Service Desk and provides administrative support to the Corporate ICT team including purchasing, hardware and software asset management, documentation, and vendor, contract, and project management.
For more information on the role contact Steve Kokkinis, Head of Corporate ICT on 02 9673 9488.
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What you need to do to apply
To apply you will need to submit the following:

• A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role
• A current resume listing two referees, and
• Respond to the 2 targeted questions (no more than 300 words per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter.

What you need to tell us - Targeted questions: * Provide an example of a time when you developed a new or different solution to meet a customer need. How did you establish what the customer’s needs were? Why did you think the problem needed a new solution?

• Describe a time where you have used data analytics to identify a problem and how the problem was resolved? This can be within a service desk environment or similar.

Essential requirements of the role

• Willingness to work across MHNSW sites and ability to travel to multiple locations.

Also note:

• For additional resources to help prepare your application and understanding of the process please refer to

. * To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role. All successful candidates will be required to undergo a criminal record check with NSW Police.

• A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Submit your application before the closing date: 11:59pm Sunday 14 January 2024
Diversity and Flexible Working
We are expert keepers and tellers of history, and its many stories, peoples, and cultures. We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.
Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.
We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.
Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks.
If you are a person who requires adjustment and would like to request assistance, please contact Liz Akerboom on 02 8239 2355 or via MHNSWRecruitment@mhnsw.au.
For more information, please visit:
Thank you for your interest in this role. We look forward to receiving your application.