Service Technician

Company description:

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Job description:

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Ideally you will have Automatic door knowledge, however this is not essential. We are looking for someone that is mechanically minded and has a basic understanding of electrical safety principles. This role suits someone who can work independently and is passionate about what they do.

No two days will ever be the same and you will be responsible for carrying out preventative maintenance, breakdown repair and fault diagnosis and some major works to Automatic, Swing & Revolving Doors. This role will also provide support for other dormakaba products from the installation to both new construction and existing clients.

Key responsibilities will include:

• Servicing customer equipment to the customers' ongoing satisfaction and setting minimum performance standards.
• Projecting a Customer Service image through competent service procedures, professional personal presentation, and communication with all customers and vehicle image.
• Maintaining accurate service data through diligent and timely use of all service documentation and technical data.
• Managing assigned parts and consumable stocks effectively.
• Communicating with Sales and Service management about customer complaints and sales opportunities.
• Working in a safe manner both in regard to the public and person.
• Proper use of issued PPE and safety equipment
• Responsible for own safety and that of members of the public and customers
• Reporting Hazards, Near Miss Incidents, Incidents and Injuries according to company policy and procedure

YOUR SKILLS

• Current Drivers license.
• Maintain a current COVID-19 certificate.
• Product knowledge and diagnostic capabilities.
• Good communication and interpersonal skills.
• Knowledge of electrical safety principles.
• Mechanical knowledge.
• Ability to work independently.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world!

1. Fully Maintained Company Vehicle, Laptop, Mobile Phone, iPad & Incentive Program!
2. Access to discounted Health Insurance.
3. VIBE Committee dedicated to staff engagement.
4. Peer to Peer Recognition via our ‘AAA' Nominations and awards

To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en

Don't miss out on this opportunity to make a significant contribution to our business and be a part of our growth.

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.